
CIO lessons from the Boston Celtics
Basketball is a big deal here in Beantown, so it was with great pleasure that I visited the Boston Celtics to meet with Vice President of Technology, Jay Wessel, and legendary player Jo Jo White. Of course, the Celtics is a professional sports team, which naturally influences how the organization thinks about both business and technology; perhaps needless to say, […]

If the Acela had existed 20 years ago, I could’ve purchased a round trip
Cross-posted from my Tumblr Good read on the NY tech scene – having spent a considerable amount of time in NYC recently, it captures the dynamic of what’s happening there quite accurately. As a transplanted NJ native & NYU grad who migrated to Boston 20 years ago because ‘that’s where the tech industry is’ – […]

Hurricane Irene exposes United Airlines’ system issues
As the powerful Hurricane Irene strikes the east coast, it’s worthwhile observing the systems impact on airlines, trains, and other organizations affected by the storm. From a customer service perspective, large-scale events, such as a hurricane or natural disaster, are particularly difficult for these organizations to manage. Successfully handling the flood of calls, cancellations, and […]

Announcing Prizes for Winners of the 2.0 Prediction Market…
Last fall, we announced our 2.0 Adoption Index Prediction Market. The market is a partnership between the 2.0 Adoption Council and Crowdcast.* We are tapping into the knowledge of E2.0 experts and evangelists to crowdsource predictions and insights about the adoption of 2.0 technologies within organizations. This is addressing a need we’ve heard many times – that […]