The end of marketing
This is going to be political but you won’t be able to tell which side I’m on (if you choose to read on). You might ask, why on earth would I get involved even tangentially in politics right now and the simple answer is that it impacts CRM and I have a viewpoint. But as […]
Making Better Business Decisions Part 1
Most companies have a number of enterprise systems, whether that’s financial, human resources, payroll, warehouse management, customer service or any number of other transaction based software products. The point of those systems is to provide a way to automate and create repeatable process around the business workflows and execute transactions. For Industrial Age businesses creating […]
Connecting Agile Business with Social Business
When Jim Highsmith graciously invited me to give the opening keynote at the inaugural Agile Executive Forum in Salt Lake City this week, I had to really sit down and think about what I’ve been working on the last few years, namely social business, as compared the conference theme, agility and business. While agile methods […]
