By Denis Pombriant on January 5, 2015
We are now through almost 15 years of the century and for all of that time I have been analyzing the CRM industry as it has evolved. This year, rather than simply reviewing some of the progress we made in the industry for the last 12 months, I think taking a broader view of the […]
Posted in Featured Posts, Trends & Concepts | Tagged Business process, Business process management, change, CRM, customer relationship management
By Denis Pombriant on November 21, 2014
The idea of an omnipotent software platform and the evolution of Customer Science go hand in hand. Customer Science is the upshot of my idea that we’re in the process of converting from random acts of CRM in the front office to a more structured, efficient, and predictable approach to conducting front office business. Platforms […]
Posted in Featured Posts, Technology / Software | Tagged AppExchange, Business process, Cloud Computing, customer relationship management, salesforce.com |
By R "Ray" Wang on February 18, 2014
Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry Hicks issued a partial summary judgment in the Oracle vs Rimini Street Case. Here’s the executive summary to key questions about the ruling*: Is […]
Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, best practices, BPO, Business process, business process outsourcing, Chief information officer, CIO, Cloud, Cloud Bill of Rights, Cloud BPO, Constellation Research, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, IT budgets, IT Strategy, license policy, maintenance, maintenance fees, News Analysis, next gen CIO's, oracle, Oracle EBS, PeopleSoft, procurement, R "Ray" Wang;, rimini street, rwang0, sap, Seth Ravin, siebel, Siebel Systems, software bill of rights, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, SoftwareInsider, Third Party Maintenance, user strategy, vendor strategy, vendor threats
By Anshu Sharma on November 6, 2013
One of the questions often asked by venture investors and entrepreneurs alike is – how does product strategy work at a company like Salesforce? How is it different from Oracle? How does Salesforce thinking about products fundamentally different than how SAP or Oracle approach it? To me it comes down to the way the three […]
Posted in Featured Posts, Technology / Software | Tagged Business process, design, oracle, SaaS, salesforce.com, sap, software as a service, ui, ux |
By R "Ray" Wang on August 5, 2013
Infosys Puts Its Best Foot Forward Constellation attended Infosys’ 2013 Global Analyst Summit from July 29th to July 30th in Boston. Despite the below industry average growth of the previous year, conversations with key executives and top customers indicate an imminent shift. In fact, Infosys has added 100+clients not including customers from Lodestone. Retention is […]
Posted in Business | Tagged 2013, analyst event, Apps Strategy, BPO, business platforms, Business process, business process outsourcing, business process transformation, Chief information officer, Chief procurement officer, CIO, Cloud BPO, Cloud Computing, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise strategy, event report, India, Indian IT Services Firms, Infosys, Infosys Technologies Ltd., it Services, IT services firms, R "Ray" Wang;, rwang0, S. D. Shibulal, Software Insider, SoftwareInsider, vendor strategy
By Denis Pombriant on June 12, 2013
There is a long simmering issue coming back to the front burner these days. It’s the question of best of breed software vs. a single system. I’ve been giving it a lot of thought and realized something. The old discussion says that best of breed opens up application areas to greater competition from more vendors. […]
Posted in Featured Posts, Technology / Software | Tagged best of breed, Business process, CRM, Enterprise resource planning, erp, netsuite, oracle, salesforce, salesforce.com, SQL, Suite, Zuora
By Brian Sommer on May 24, 2013
What more of us could have learned about modern process design at the Appian World event Businesses are all over the map when it comes to how their processes work. If you thought that the business process re-engineering (BPR) wave of the 1990s sorted all of this out, you’re wrong. A lot of businesses have […]
Posted in Featured Posts, Technology / Software | Tagged appian, Business process, Process design
By Susan Scrupski on March 5, 2013
Over the past few months I’ve begun to reflect upon how I arrived here at the intersection of process and innovation in the Enterprise. It occurred to me that everything I learned as a researcher, a writer, and an industry observer in the services provider space (my pre-Internet career) now had great bearing on what […]
Posted in Business | Tagged BP Outsourcing, Business process, Business Process Redesign, Business Process Reinvention, Enterprise resource planning, erp, General IT Services, HR Outsourcing, sap, Trends Research
By Susan Scrupski on November 8, 2012
This year in 2012, now that Jive customers are relatively comfortable working in this new way, Jive is pushing customers further and helping them discover the business value buried in their organization that can be extracted. It’s kind of like fracking in the bedrock of the enterprise for stored value.
Posted in Business, Featured Posts | Tagged 7Summits, 7SummitsAgency, BP Outsourcing, Business process, case studies, Jive, JiveWorld12, Jiveworld12 jive jw12, JW12, social business, TeleTech
By R "Ray" Wang on September 10, 2012
Global outsourcing and Bangalore Infotech bellwether Infosys (NASDAQ:INFY), announced its agreement to purchase Zurich-based Lodestone Management Consultancy for $350M. A quick analysis of the news reveals: Infosys strengthens its EMEA and SAP presence. Lodestone brings 850 employees which 750 are front line delivery personnel. 200 clients. Lodestone’s 200 clients span industries such as life […]
Posted in Business | Tagged acquisition, acquisitions, Business process, business process improvement, business process outsourcing, business process transformation, business solutions, Cloud BPO, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Infosys, Infosys Technologies Ltd., it Services, IT services firms, Lodestone, mergers, Mergers And Acquisitions, News Analysis, Outsourcing, R "Ray" Wang;, rwang0, sap, Software Insider, SoftwareInsider, vendor strategy