• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

Business process

New Year Thoughts

New Year Thoughts

By Denis Pombriant on January 5, 2015

We are now through almost 15 years of the century and for all of that time I have been analyzing the CRM industry as it has evolved. This year, rather than simply reviewing some of the progress we made in the industry for the last 12 months, I think taking a broader view of the […]

Posted in Featured Posts, Trends & Concepts | Tagged Business process, Business process management, change, CRM, customer relationship management

Platform Native

Platform Native

By Denis Pombriant on November 21, 2014

The idea of an omnipotent software platform and the evolution of Customer Science go hand in hand. Customer Science is the upshot of my idea that we’re in the process of converting from random acts of CRM in the front office to a more structured, efficient, and predictable approach to conducting front office business. Platforms […]

Posted in Featured Posts, Technology / Software | Tagged AppExchange, Business process, Cloud Computing, customer relationship management, salesforce.com | 1 Response

News Analysis: Rimini Street Vs Oracle Ruling Has No Negative Impact on Third Party Maintenance Rights

News Analysis: Rimini Street Vs Oracle Ruling Has No Negative Impact on Third Party Maintenance Rights

By R "Ray" Wang on February 18, 2014

Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry Hicks issued a partial summary judgment in the Oracle vs Rimini Street Case. Here’s the executive summary to key questions about the ruling*: Is […]

Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, best practices, BPO, Business process, business process outsourcing, Chief information officer, CIO, Cloud, Cloud Bill of Rights, Cloud BPO, Constellation Research, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, IT budgets, IT Strategy, license policy, maintenance, maintenance fees, News Analysis, next gen CIO's, oracle, Oracle EBS, PeopleSoft, procurement, R "Ray" Wang;, rimini street, rwang0, sap, Seth Ravin, siebel, Siebel Systems, software bill of rights, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, SoftwareInsider, Third Party Maintenance, user strategy, vendor strategy, vendor threats

Salesforce Startup Lesson #1: How are products built by Oracle, SAP or Salesforce different?

Salesforce Startup Lesson #1: How are products built by Oracle, SAP or Salesforce different?

By Anshu Sharma on November 6, 2013

One of the questions often asked by venture investors and entrepreneurs alike is – how does product strategy work at a company like Salesforce? How is it different from Oracle? How does Salesforce thinking about products fundamentally different than how SAP or Oracle approach it? To me it comes down to the way the three […]

Posted in Featured Posts, Technology / Software | Tagged Business process, design, oracle, SaaS, salesforce.com, sap, software as a service, ui, ux | 6 Responses

Event Report: Infosys Global Analyst Summit – Awaiting The Post Infosys 3.0 Emergence

Event Report: Infosys Global Analyst Summit – Awaiting The Post Infosys 3.0 Emergence

By R "Ray" Wang on August 5, 2013

Infosys Puts Its Best Foot Forward Constellation attended Infosys’ 2013 Global Analyst Summit from July 29th to July 30th in Boston.  Despite the below industry average growth of the previous year, conversations with key executives and top customers indicate an imminent shift.  In fact, Infosys has added 100+clients not including customers from Lodestone.  Retention is […]

Posted in Business | Tagged 2013, analyst event, Apps Strategy, BPO, business platforms, Business process, business process outsourcing, business process transformation, Chief information officer, Chief procurement officer, CIO, Cloud BPO, Cloud Computing, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise strategy, event report, India, Indian IT Services Firms, Infosys, Infosys Technologies Ltd., it Services, IT services firms, R "Ray" Wang;, rwang0, S. D. Shibulal, Software Insider, SoftwareInsider, vendor strategy

A Question of Granularity

A Question of Granularity

By Denis Pombriant on June 12, 2013

There is a long simmering issue coming back to the front burner these days.  It’s the question of best of breed software vs. a single system.  I’ve been giving it a lot of thought and realized something. The old discussion says that best of breed opens up application areas to greater competition from more vendors.  […]

Posted in Featured Posts, Technology / Software | Tagged best of breed, Business process, CRM, Enterprise resource planning, erp, netsuite, oracle, salesforce, salesforce.com, SQL, Suite, Zuora

Modern Process Design & the Appian World event

Modern Process Design & the Appian World event

By Brian Sommer on May 24, 2013

What more of us could have learned about modern process design at the Appian World event Businesses are all over the map when it comes to how their processes work.  If you thought that the business process re-engineering (BPR) wave of the 1990s sorted all of this out, you’re wrong. A lot of businesses have […]

Posted in Featured Posts, Technology / Software | Tagged appian, Business process, Process design

Business Process 21C: The Jackhammer Tales

Business Process 21C: The Jackhammer Tales

By Susan Scrupski on March 5, 2013

Over the past few months I’ve begun to reflect upon how I arrived here at the intersection of process and innovation in the Enterprise.  It occurred to me that everything I learned as a researcher, a writer, and an industry observer in the services provider space  (my pre-Internet career) now had great bearing on what […]

Posted in Business | Tagged BP Outsourcing, Business process, Business Process Redesign, Business Process Reinvention, Enterprise resource planning, erp, General IT Services, HR Outsourcing, sap, Trends Research

Fracking for Value in the Enterprise

Fracking for Value in the Enterprise

By Susan Scrupski on November 8, 2012

This year in 2012, now that Jive customers are relatively comfortable working in this new way, Jive is pushing customers further and helping them discover the business value buried in their organization that can be extracted. It’s kind of like fracking in the bedrock of the enterprise for stored value.

Posted in Business, Featured Posts | Tagged 7Summits, 7SummitsAgency, BP Outsourcing, Business process, case studies, Jive, JiveWorld12, Jiveworld12 jive jw12, JW12, social business, TeleTech

News Analysis: Infosys Buys Lodestone for $350M

News Analysis: Infosys Buys Lodestone for $350M

By R "Ray" Wang on September 10, 2012

Global outsourcing and Bangalore Infotech bellwether Infosys (NASDAQ:INFY), announced its agreement to purchase Zurich-based Lodestone Management Consultancy for $350M.  A quick analysis of the news reveals: Infosys strengthens its EMEA and SAP presence. Lodestone brings 850 employees which 750 are front line delivery personnel.  200 clients.   Lodestone’s 200 clients span industries such as life […]

Posted in Business | Tagged acquisition, acquisitions, Business process, business process improvement, business process outsourcing, business process transformation, business solutions, Cloud BPO, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Infosys, Infosys Technologies Ltd., it Services, IT services firms, Lodestone, mergers, Mergers And Acquisitions, News Analysis, Outsourcing, R "Ray" Wang;, rwang0, sap, Software Insider, SoftwareInsider, vendor strategy

Next »

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • Zoho Show integrates with Zoho Sprints: Gather project insights through visually compelling reports
  • How organizations can celebrate Employee Appreciation Day virtually
  • Does payroll processing fall under the HR department?
  • Introducing Pop-Ups and Banners in PageSense
  • Zoho Recruit – The G2 Chartbuster
  • The Periodic Table of Marketing Extensions
  • 11 Email marketing best practices for 2021
  • Popular software systems used by HR professionals
  • Why choose TransMail for your transactional emails?
  • Are Tuesdays really the best days to send emails?
  • 7 ways to manage team inboxes like a pro
  • Remove unnecessary error lines and improve language skills? We did both.
  • Top trends that will shape the global workforce in 2021
  • 7 ways to strengthen your relationship with your customer
  • How digital marketers intend to optimize email marketing in 2021

EI Tweets

My Tweets

Popular Posts

  • 10 Charts That Will Change Your Perspective Of Microsoft Azure’s Growth
  • Securing Machine Identities Needs To Be A Top Cybersecurity Goal In 2021
  • Workday and Peakon. My take.
  • Three types of GUIs - past, present and the future
  • 10 Ways People Find Relevant Information
  • Strategy, Business Model, and Who's Your Customer
  • 10 Ways AI Is Improving Cannabis Yields And Security
  • A Memo regarding Corporate Social Media policies

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: