New Year Thoughts
We are now through almost 15 years of the century and for all of that time I have been analyzing the CRM industry as it has evolved. This year, rather than simply reviewing some of the progress we made in the industry for the last 12 months, I think taking a broader view of the […]
Platform Native
The idea of an omnipotent software platform and the evolution of Customer Science go hand in hand. Customer Science is the upshot of my idea that we’re in the process of converting from random acts of CRM in the front office to a more structured, efficient, and predictable approach to conducting front office business. Platforms […]
News Analysis: Rimini Street Vs Oracle Ruling Has No Negative Impact on Third Party Maintenance Rights
Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry Hicks issued a partial summary judgment in the Oracle vs Rimini Street Case. Here’s the executive summary to key questions about the ruling*: Is […]
Salesforce Startup Lesson #1: How are products built by Oracle, SAP or Salesforce different?
One of the questions often asked by venture investors and entrepreneurs alike is – how does product strategy work at a company like Salesforce? How is it different from Oracle? How does Salesforce thinking about products fundamentally different than how SAP or Oracle approach it? To me it comes down to the way the three […]
Event Report: Infosys Global Analyst Summit – Awaiting The Post Infosys 3.0 Emergence
Infosys Puts Its Best Foot Forward Constellation attended Infosys’ 2013 Global Analyst Summit from July 29th to July 30th in Boston. Despite the below industry average growth of the previous year, conversations with key executives and top customers indicate an imminent shift. In fact, Infosys has added 100+clients not including customers from Lodestone. Retention is […]
A Question of Granularity
There is a long simmering issue coming back to the front burner these days. It’s the question of best of breed software vs. a single system. I’ve been giving it a lot of thought and realized something. The old discussion says that best of breed opens up application areas to greater competition from more vendors. […]
Modern Process Design & the Appian World event
What more of us could have learned about modern process design at the Appian World event Businesses are all over the map when it comes to how their processes work. If you thought that the business process re-engineering (BPR) wave of the 1990s sorted all of this out, you’re wrong. A lot of businesses have […]
Business Process 21C: The Jackhammer Tales
Over the past few months I’ve begun to reflect upon how I arrived here at the intersection of process and innovation in the Enterprise. It occurred to me that everything I learned as a researcher, a writer, and an industry observer in the services provider space (my pre-Internet career) now had great bearing on what […]
Fracking for Value in the Enterprise
This year in 2012, now that Jive customers are relatively comfortable working in this new way, Jive is pushing customers further and helping them discover the business value buried in their organization that can be extracted. It’s kind of like fracking in the bedrock of the enterprise for stored value.
News Analysis: Infosys Buys Lodestone for $350M
Global outsourcing and Bangalore Infotech bellwether Infosys (NASDAQ:INFY), announced its agreement to purchase Zurich-based Lodestone Management Consultancy for $350M. A quick analysis of the news reveals: Infosys strengthens its EMEA and SAP presence. Lodestone brings 850 employees which 750 are front line delivery personnel. 200 clients. Lodestone’s 200 clients span industries such as life […]
