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Business Services

Services Spend Watch: Two Quick Tips For Getting the Most From Your MSP

Services Spend Watch: Two Quick Tips For Getting the Most From Your MSP

By Jason Busch on January 26, 2010

I’ve been doing a significant amount of research of late in
preparation for an upcoming deep-dive series on the services
procurement market (more on this tomorrow). My research had me speaking with dozens of practitioners, VMS providers, and …

Posted in Business | Tagged Business Services, Consulting, Managed Services Provider, Market research, MSP, Services Procurement, Vendor Management System

Book Review: CMMI for Services

Book Review: CMMI for Services

By Brian Sommer on January 17, 2010

Could your service firm be better? Are there processes that need some help? Here’s a review of new book on CMMI for Services.

Posted in Trends & Concepts | Tagged books, Business Services, Capability Maturity Model Integration, CMMI, Current Affairs, Notable Research, Professional Services, Service Providers

Labor Cost Arbitrage and Procurement Outsourcing: Why is This Still a Topic of Discussion?

Labor Cost Arbitrage and Procurement Outsourcing: Why is This Still a Topic of Discussion?

By Jason Busch on January 4, 2010

Getting up on his virtual sandbox, former analyst Phil Fersht recently proffered his predictions
for the outsourcing market in 2010. Even though Phil is no longer
officially an independent analyst given his role at Cognizant, I still
turn to…

Posted in Business | Tagged BPO, Business Services, ERP Implementation, Outsourcing, si, Sourcing | 3 Responses

ICG Commerce: The Evolution of a Successful Procurement BPO (Part 1)

ICG Commerce: The Evolution of a Successful Procurement BPO (Part 1)

By Jason Busch on December 30, 2009

Earlier in December, while on a whirlwind tour of the East Coast, I
spent an all-too-brief 90 minutes visiting ICG Commerce, a
provider I’ve spoken with on a number of occasions. In fact, my original
relationship with ICG goes back to my rela…

Posted in Business | Tagged BPO, business process outsourcing, Business Services, Internet Capital Group, Outsourcing | 1 Response

Is There a New Normal in Procurement Outsourcing?

Is There a New Normal in Procurement Outsourcing?

By Jason Busch on November 18, 2009

Now that Phil Fersht has joined the dark side of the force — leaving AMR Research to work for an outsourcing provider — can we still take him seriously as an objective industry observer? Of course, especially considering the continued quality of hi…

Posted in Trends & Concepts | Tagged Accenture, AMR Research, Business Services, Consulting, Outsourcing, procurement, Tiger Woods

Should You Ever Bypass an RFP Process?

Should You Ever Bypass an RFP Process?

By Jason Busch on November 16, 2009

Over on The Strategic Sourcerer, there’s a useful post that examines when it might make sense to bypass an RFP to better engage a list of potential suppliers or bidders for a project. But is there ever a place for breaking with the routine RFP part o…

Posted in Business | Tagged Business Services, Request for proposal, rfi, rfp, rfq, Strategic sourcing, supplier selection

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