New capitalism gets lift from CRM
Over the summer the Business Roundtable (BR) released a new statement on what it views as the purpose of a corporation. Because the…Continue reading on Dialogue & Discourse »
Goals and metrics
I’ve been spending some time recently helping a few companies think about how their corporate goals are aligned with key performance indicators (KPIs) at all levels of their organization, like this: Top-level goals, or what keeps the corporate executives awake at night, usually fall into the following categories: Revenue growth Competitive differentiation Product agility Customer […]
How Do You Beat a VC’s Best Companies?
I read a great article by Tomasz Tunguz recently called, “The Best Content Marketers In The World.” Content Marketing is literally the engine that powers my bootstrapped business: CNCCookbook. It provides me with a very nice living (income on par with public company executives not counting their stock sales) and has grown quickly and consistently […]
DSTAdvance16 Keynote with @KevinMitnick
Hacker and security consultant Kevin Mitnick gave today’s opening keynote at DST’s ADVANCE 2016 conference. Mitnick became famous for hacking into a lot of places that he shouldn’t have been, starting as a phone-phreaking teenager, and spending some time behind bars for his efforts; these days, he hacks for good, being paid by companies to […]
PegaWORLD 2015 Keynote with @BrianSolis: Innovate or Die!
Brian Solis from Altimeter Group was the starting keynote, talking about disruptive technology and how businesses can undergo digital transformation. One of the issues with companies and change is that executives don’t live the way the rest of us do, and have to think of the shareholders first, but may not have sufficient insight into […]
Shifting perspectives of value generation
As I was getting ready for the SAP conference this week, I listened to a speaker from Gartner discuss the Internet of Things. They went through the normal discussion about the number of devices, the need to use the data in new ways and then they said something that I’ve been saying for a very […]
Cloud Software and Business Modernization: Part One
The term digital transformation is really popular in tech circles these days. I’ve used it myself over the past year or so, and I definitely think that the concept is sound. I have noticed though, that when I talk to businesses about it, they seem less than excited with the term. Not that most businesses […]
Some Non-Predictions for 2015
It’s that time of new year when you get deluged with analysts / bloggers predictions and prognostications. I join in most years, and of course there’s the IDC predictions process to contend with as well. This year I swore that I was skipping it. I’ve already done the new IDC “Futurescape” document and webcast with my […]
Why is Good Customer Service So Difficult?
This could easily be a rant based on some recent customer service experiences but I’m going to avoid that and instead look at what companies are facing today in trying to meet customer expectations. I read recently that Comcast has finally appointed a VP to try and address their extremely poor customer service (I’d say […]
Infor, A Company in Transition
I just returned from New Orleans last evening after attending Infor’s user conference Inforum (disclosure: Infor paid my travel expenses to the event, and is an IDC client). On the flight back I was thinking about what I saw, and what I’ve learned about Infor from my last several interactions with them, and wanted to […]
