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Business

A P2P Implementation Guide: Avoid the “Dumb Ways to Die”

A P2P Implementation Guide: Avoid the “Dumb Ways to Die”

By Jason Busch on February 19, 2013

Given YouTube’s rising influence – or at least the time we’re all wasting watching silly clips – we decided to honor the namesake viral video with a Spend Matters research paper titled: A P2P Implementation Guide: Avoid the “Dumb Ways to Die.” Our thesis is that far too many companies get themselves into trouble with […]

Posted in Business | Tagged Business, Coupa, eprocurement, implementation, Invoice, Management, Middle-market company, YouTube

Dreamforce 12: Social business capabilities evolve in the cloud

Dreamforce 12: Social business capabilities evolve in the cloud

By Dion Hinchcliffe on September 20, 2012

Like we needed more confirmation that the cloud is where so much of our businesses are shifting. The evolution of Salesforce is just another proof point that social business will largely exist there too.

Posted in Business, Featured Posts | Tagged AppExchange, Business, Cloud, Cloud Computing, df12, Dreamforce, Emerging Tech, enterprise software, salesforce.com, Service Cloud, social business, Tech Industry

The Skills Gap; Building a Social Business

The Skills Gap; Building a Social Business

By Michael Fauscette on September 3, 2012

In the recent IDC annual social business survey (June, 2012, N=700) we found that 67% of North American companies were using / implementing social solutions. That’s a huge number and up 25% in only a year. With this rapid increase…

Posted in Business, Featured Posts | Tagged Business, education, ESN, SCRM, si, skill gap, skills, socbiz, Social, social business | 3 Responses

Research: Spotlight on social media risk management

Research: Spotlight on social media risk management

By Michael Krigsman on August 20, 2012

A new report by Altimeter Group sheds light on the importance of risk management as applied to social media.

Posted in Featured Posts, Trends & Concepts | Tagged Altimeter Group, Business, Financial services, Insurance, Management, Marketing and Advertising, Risk management, Social Media | 1 Response

How Tough Will Analytics Be in Ossified Firms? (Part 2 of 3)

How Tough Will Analytics Be in Ossified Firms? (Part 2 of 3)

By Brian Sommer on July 6, 2012

Part 2 of 3 – How tough will it be to get value out of analytics? For some firms, it will be grim. Great insights are only going to be helpful to firms that can change.

Posted in Business, Featured Posts, Trends & Concepts | Tagged analytics, Big Data, Business, Ossification, ossified organization | 1 Response

Customer Service, the New Marketing in the Era of the Social Customer

Customer Service, the New Marketing in the Era of the Social Customer

By Michael Fauscette on November 30, 2011

Okay, I’m not the first person to write about this idea, but it has been on my mind lately, so I wanted to share my perspective on what I think is a very important change that is starting to occur for businesses and customers. The social customer is a term that is used quite a […]

Posted in Business, Featured Posts | Tagged Business, Customer, SCRM, service, socbiz, Social, social web

The Next Social Media Challenges

The Next Social Media Challenges

By Brian Sommer on November 21, 2011

The day of constrained IT is over. The time when throughput, processing windows, DASD shortages, memory constraints, slow processor speeds, etc. are effectively over. Even when companies experience short-term computing crunches, cloud services like Amazon’s EC2/AWS are there to deal with spikes in demand. This is a critical learning point as the lack of constraints […]

Posted in Featured Posts, Trends & Concepts | Tagged Business, Social Media

Short Tale  Judging 2012

Short Tale Judging 2012

By Denis Pombriant on November 2, 2011

Short Tale Award 2012 Last year we introduced the Short Tale Award as a way to give companies a chance to showcase the videos they were making for front office business operations — sales, marketing and service. Well, that was pretty cool. We received many entries and posted the best, along with our award on […]

Posted in Business | Tagged Business, frontpage, marketing, Site Awards

The Disruptive Shifts: Calling Out Social Business Amongst Mobile, Cloud, Consumerization, and Big Data

The Disruptive Shifts: Calling Out Social Business Amongst Mobile, Cloud, Consumerization, and Big Data

By Dion Hinchcliffe on October 5, 2011

There’s a sense of profound change in the air in the large companies I speak to these days. The rapidly changing consumer technology world, along with a huge helping hand from the Web, is fundamentally changing how business gets done.
Most of us have either witnessed this or have read it the press. We […]

Posted in Featured Posts, Trends & Concepts | Tagged Blog Post, Business, Cluetrain Manifesto, Facebook, social business, Social CRM, Social Media, Twitter

Walmart -- Investing in Diversity (Women-Owned Businesses, That Is) For the Right Reasons

Walmart — Investing in Diversity (Women-Owned Businesses, That Is) For the Right Reasons

By Jason Busch on September 26, 2011

When supplier diversity becomes simply a whisper down the lane, reporting exercise built around a check-the-box mentality for Federal reporting, it’s pretty clear what the ultimate outcome of such programs will become. Namely, an inter…

Posted in Business | Tagged Business, supplier diversity, supply chain, Wal-Mart

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