Dealing With The Real Problem In Social Business Adoption – The People!
Social Business Adoption Dependent On Employee Adoption Social business is more than a technology decision. Many eager early adopters face challenges in adoption past the initial core team. As we move from eager early adopters to ubiquitous usage, an examination of some organizations who have failed at internal social business reveals a five common barriers […]
Componentizing Software
There’s a lot of pressure for change in the world of enterprise software, and many would argue that it’s much needed change. The growing availability of everything “as-a-service” is changing the way companies buy and consume software. In fact the Internet has impacted the way almost everything is distributed in some way. The more everything […]
A choice made…
Bridges never burn Well here I am, once again writing a life changing moment in an post to so many people that I know out there. I’ve done this type of post before but I’m not sure I’ve done it with as many happy thoughts in my head swirling around distracting and exciting me at […]
Business Model Disruption and Dealing with Change
A couple of recent events and some commentary around them got me thinking about the current state of business, the pressure to change and how companies respond to the need to change. Change impacts people and organizations in many different…
Looking Ahead: Today’s Disruptions, Tomorrow’s Enterprise
Today if you ask me what the most disruptive and impactful technology “pillars” are I’d answer much like you’d expect; cloud, mobile, social and big data. In fact I was on a panel at the CRM Evolution conference a couple of weeks ago discussing exactly this topic. If I dug a little deeper, which I […]
Life and Opportunities
It’s never easy making change in our own lives, even when we’ve been told that we’ve been a change agent for so many others. This is also not the first time I’ve written a blog post about major change in my life. In the past almost 10 years I’ve been in Germany many things have […]
Barriers to Change: Silos
The shiny object that I see a lot of activity around these days is engaging or having a conversation with your customers. Now don’t get me wrong, that’s an important part of the change to a social business, but I…
For Customers and Prospects, Experience Trumps Perception
Building a rich customer experience goes a long way toward keeping customer loyalty high. I know, not a new concept at all but it is important enough to say again. Customers buy experiences, and keep buying experiences over and over and over…you get the idea. I can think of a bunch of examples, in fact […]
Evolution of Change: Signs for the Future of Business
I like taking the time once in a while to tie different trends together, it just helps me focus on what’s really happening now and helps me understand where things might be going. Taken individually there are some very interesting things happening in technology and business but when you link them together a picture starts […]
Change As The Constant, Reflex As The Saviour
Just finished some random reading. Started with Jeane Bliss on customer loyalty and Zappos is profiled therein in detail. Zappos decision making paradigm seems to be centered around making such changes happen as part of their DNA. As Tony Hseih says in…
