By Dion Hinchcliffe on April 13, 2016
Digital engagement is once again shifting, as we can see from the main discussions at Facebook’s F8 conference this week about the new release of Messenger and its smart chatbots, or when we look at what’s happening with popular team messaging services like Slack, which is being “overrun by friendly, wonderful bots.” While bots seem […]
Posted in Featured Posts, Technology / Software | Tagged Analysis, bots, chatbots, community management, conversational UX, Digital Experience, ESN, Facebook, messaging, Online Community, Slack, social business, social collaboration, strategy, The Future of Work | 2 Responses
By Dion Hinchcliffe on September 6, 2013
Community Managers: The Hub of Social Business One of the questions I’m asked the most often about social business is about its key success factors. Specifically, what fundamentally makes a given enterprise social media effort likely to be successful? While the answers to this haven’t changed that much over the last couple of years, I’ve […]
By Dion Hinchcliffe on August 21, 2011
The figures vary but in the last several years a major change has begun in organizations around the world. Sometimes the efforts are small and unsanctioned, sometimes they are big and bold, but increasingly businesses are employing social media strategically to engage deeply with both their workers and customers. We see this all the time […]
Posted in Business, Featured Posts | Tagged adoption, best practices, Blog Post, CIO, CMO, Community, community management, Culture, early adoption, Enterprise 2.0, Intranet, list, maturity, participation, patterns, peer production, social business, Social Media, strategy, technographics, trust
By James Governor on June 13, 2011
Tweet I seem to only want to blog about emails at the moment, which I guess is OK. One of the mails I have in my hopper comes from the SAP Community Network (SCN). It’s an invitiation from Chip Rodgers, SCN vp and COO, to a call about a forthcoming platform migration for SCN. Now […]
By Jeff Nolan on June 28, 2010
The community manager position in marketing organizations across all industries is one of the hottest gigs and it’s been that way for a few years now. The role is attracting people because of the opportunity to drive new processes and build professional brand equity for the individual as much as the company, and it doesn’t […]
By Dion Hinchcliffe on March 22, 2010
While the debate continues on about whether consumer social networking is an effective model for how we should run our organizations in the future, one under-appreciated online phenomenon is quietly and steadily remaking the very notion of business itself.
The world of online communities has evolved with social computing to become one of the most powerful new models for getting work done. Read my exploration of “When online communities go to work.”
Posted in Featured Posts, Trends & Concepts | Tagged blogs, Business Models, Community, community management, Crowdsourcing, Customer Community, Customer Self-Service, Digital Strategy, Encouraging Unintended Uses, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, Grassroots Community, Innovation marketplace, Prediction markets, Products, Right To Remix, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Web as Platform, Wikis
By Dion Hinchcliffe on March 6, 2010
There’s been a lot of discussion in Enterprise 2.0 circles recently on the topic of something known as online community management. While precise definitions of this activity can be hard to pin down, most generally accept that it involves the…
Posted in Business, Featured Posts | Tagged Community, community management, CxO Issues, Enterprise 2.0, Enterprise Computing, Open Business Models, Social, social business, social computing | 5 Responses
By Dion Hinchcliffe on March 5, 2010
Though smaller than in year’s past, Germany’s CeBIT trade show in Hanover this week remains one of the giants of the industry and is a must-attend event for much of Europe’s technology leaders. For the last two years, I have been participating in Webciety, a show within a show that explores the emerging 21st century digital lifestyle.
Here is a breakdown of how Europe is looking at Enterprise 2.0 adoption and how it affects us as well.
Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged Architecture of Participation, blogs, Cloud Computing, collaboration, Collective intelligence, community management, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, mashups, Network effects, Products, SaaS, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Wikis
By Dion Hinchcliffe on February 28, 2010
Can social tools and community-based approaches truly help our government function better and operate more efficiently? Will open access to government data create important new opportunities for citizens and increase transparency? As we’ll see, these two questions are currently top-of-mind in many public sector policy discussions this year. The questions also herald underlying forces at work in the government landscape in many countries around the world, including the United states.
Here are some of the initiatives that are taking place this year and what’s happening with Government 2.0 as 2010 begins to heat up.
Posted in Featured Posts, Trends & Concepts | Tagged Architecture of Participation, blogs, Business Models, collaboration, Collective intelligence, Community, community management, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Governance, Government 2.0, Grassroots Community, Open APIs, social computing, Social Economy, Social Media, social networking, social software, social web, Web 2.0, Web as Platform, Wikis
By Dion Hinchcliffe on February 22, 2010
Two significant and closely related trends in enterprise computing this year are the growth of Software-as-a-service (SaaS) and social computing. By most accounts, both are gaining ground fairly rapidly while still not being used for core business functions or mission critical applications in most large firms, at least not yet.
Here’s a breakdown of what Enterprise 2.0 technologies and products to watch this year.
Posted in Featured Posts, Technology / Software | Tagged blogs, Business Models, collaboration, Community, community management, Convergence, Customer Community, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, Grassroots Community, Identity, LDAP, openid, Products, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Web as Platform, Web services, Wikis | 2 Responses