By Phil Fersht on January 6, 2015
Ugh… What are we doing? We hate predictions. Predictions are lame, predictions are cheesie, predictions are either wrong, or just so generic that they could be automated every year with a “substitute this big trend for this one” script. Hey – that’s actually not a bad idea, so why not throw a bunch of trends […]
Posted in Business, Featured Posts, Technology / Software | Tagged Business Process Outsourcing (BPO), Cloud Computing, CRM and Marketing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, PaaS, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things |
By Phil Fersht on December 9, 2014
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Blueprint Results, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, SaaS, social networking, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on January 6, 2014
The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already has
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on December 2, 2013
HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having their data situated in the Public Cloud. The partnership is designed to help Salesforce.com gain more traction with large global enterprises and highly regulated industries, while providing HP some Cloud street-cred after years of negative publicity and pride a much-needed fillip to its hardware and CRM services businesses.
Posted in Business, Featured Posts, Technology / Software | Tagged Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, df13, HfSResearch.com Homepage, hp, Innovation in Outsourcing, IT Outsourcing / IT Services, ned may, salesforce, SFDC, The Future of Outsourcing |
By Phil Fersht on September 24, 2013
With a quarter-of-a-trillion dollars a year being plowed into integrating and managing SAP and Oracle, are the SaaS upstarts truly ready to integrate multiple cloud apps at this type of scale to challenge the status quo?
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Evan Quinn, fersht, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, it Services, netsuite, oracle, PaaS, SaaS, salesforce.com, sap, SFDC, sfwday, SMAC and Big Data, social networking, The Future of Outsourcing, workday
By Phil Fersht on September 12, 2013
Concentrix’s investors, SYNEXX, were clearly so impressed with IBM’s performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, CRM and Marketing, Current Affairs, enter, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, HR Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing Vendors, SMAC and Big Data, The Future of Outsourcing
By Phil Fersht on June 28, 2013
Firstly folks, apologies for the dramatic title, but it certainly worked – we had a record 1,400 participants tuning in to yesterday’s webcast, to discuss the key findings of the largest-ever global study of enterprises’ outsourcing intentions and dynamics, covering 1,355 industry stakeholders, which we conducted with the support of KMPG’s Shared Services and Outsourcing Advisory group. […]
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, CRM and Marketing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfS, HfS Surveys: State of the Outsourcing 2013, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing Advisors, Outsourcing Research, PaaS, procurement, SaaS, Security and Risk, social networking, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on May 16, 2013
“It’s not all about social media, it’s about everything we do being very integrated”. Jason Corsello is VP, Strategy at Cornerstone OnDemand About a decade ago, when I was chugging along in the old-school analyst business, I hired a kid from the West Coast to learn the ropes. I think he was just looking for […]
Posted in Business | Tagged Cloud Computing, Cornerstone OnDemand, CRM and Marketing, Enterprise Irregulars, HR Outsourcing, HR Strategy, IaaS and BPaaS, jason corsello, PaaS, SaaS, social networking
By Phil Fersht on April 22, 2013
There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.
Posted in Business, Featured Posts, Trends & Concepts | Tagged CRM and Marketing, Current Affairs, Enterprise Irregulars, gartner, HR Strategy, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing Research, Phil Fersht, sap, Talent in Sourcing, Thomas Otter |
By Phil Fersht on March 18, 2013
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, ITO, Outsourcing Research, Phil Fersht, Talent in Sourcing, The Future of Outsourcing
