By Paul Greenberg on September 27, 2013
CRM Watchlist 2014 is going to be somewhat different than the 2013 Watchlist because of significant changes in the CRM industry. The criteria are the same, what underlays them are different. If you’re interested in the changes or the award, read on.
By Paul Greenberg on March 28, 2013
This is now truly the final post for the 2013 CRM Watchlist. It consumed 4 months of my life and thus if you read my stuff, 4 months of yours. But it ends on a really good note. Today we look at the smaller impact players, two who affect particular ma…
Posted in Business, Featured Posts, Technology / Software | Tagged Artesian Solutions, Cambridge Technology Partners, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, enterprise software, ibm, netsuite, salesforce.com, sugarcrm
By Paul Greenberg on March 21, 2013
The ‘Young and Hot’ group includes two CRM Idol 2012 winners – Artesian Solutions and Crowdtap – and those companies who didn’t win but are worth being on a radar.
By Paul Greenberg on March 14, 2013
We’re heading into the homestretch. Let’s see what this year’s highest scorer Blackbaud, NexJ, Coveo and Thunderhead.com have to say when it comes to impact.
By Paul Greenberg on March 11, 2013
Last Thursday, I reviewed Attensity, Gigya and Jive. This week we complete the circle with the final three social mavens – Get Satisfaction, Lithium, Nimble. Again, I’m a bit tough but I do think a lot of these companies and they have been impact playe…
Posted in Business, Featured Posts, Technology / Software | Tagged Attensity, CRM, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Get Satisfaction, Gigya, ibm, Jive, lithium, salesforce.com, SAP AG | 1 Response
By Paul Greenberg on March 7, 2013
There are six winners that cluster around the “social platform” category. This is such a quickly maturing but not mature area that I actually wrote around 10,000 words on them and thus am splitting up the posts into two. One today and the other on Mon…
By Paul Greenberg on February 28, 2013
This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…
By Paul Greenberg on February 21, 2013
We have three winners and four repeats. Huh? Well, 2012 winner Sword Ciboodle was acquired by KANA who also won last year. But this year our winners – KANA, Moxie and Parature – have far more daunting tasks than they ever did before. Herculean if you w…
By Paul Greenberg on February 19, 2013
Marketers are trying to figure out what to do with their customers now that marketing is the “first line of conversation.” And technology enablers are starting to feel the heat and respond to it.
By Paul Greenberg on February 14, 2013
The last of the suites for the 2013 CRM Watchlist – Infor, NetSuite and SugarCRM. But they are hardly the least. Their opportunity for 2013 impact is probably greater than it ever has been for each of them. But each of them has some things to do – and …