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Culture

Quota Over-assignment and Culture

Quota Over-assignment and Culture

By Dave Kellogg on January 26, 2018

Here’s a great slide from the CFO Summit at Zuora’s 2017 annual flagship Subscribed event. Since they talk about this as under-assignment, since people aren’t great at flipping fractions in their head, and since I think of this more intuitively as over-assignment, I’m going to invert this and turn it into a pie chart. So, here you […]

Posted in Business, Featured Posts, Startup Lessons | Tagged Culture, Management, overallocation, overassignment, sales

10 Questions to Ask Yourself Before Moving into Management

10 Questions to Ask Yourself Before Moving into Management

By Dave Kellogg on March 6, 2017

I went looking for a post to help someone decide if they should move into management, but couldn’t find one that I really loved.  These three posts aren’t bad.  Nor is this HBR article.  But since I couldn’t find a post that I thought nails the spirit of the question, I thought I’d write one myself. […]

Posted in Trends & Concepts | Tagged coaching, communication, conflict aversion, Culture, Entrepreneurship, first-time manager, Leadership, Management, startups, teaching

“Are you saying the map’s wrong?” – “Oh dear, yes!” – an example of Liminal Thinking

“Are you saying the map’s wrong?” – “Oh dear, yes!” – an example of Liminal Thinking

By David Terrar on April 22, 2016

Earlier this week I met with Dave Gray and he gave me an advance copy of his new book, and then I went to his talk at Postshift on Wednesday night. He talked Liminal Thinking, so what is that? You might know that I am a huge fan of The West Wing (and Aaron Sorkin’s […]

Posted in Trends & Concepts | Tagged agile business, beliefs, Change Management, corporate culture, Culture, culture change, Dave Gray, ideas, Leadership, Liminal Thinking

Six Words That Can Make or Break Your Credibility:  “I’ll Get It To You Tomorrow”

Six Words That Can Make or Break Your Credibility: “I’ll Get It To You Tomorrow”

By Dave Kellogg on October 12, 2015

I can’t tell you the number of times people I’ve worked with over the years have said ,”I’ll get it to you tomorrow,” and then don’t.  Sometimes they take a few extra days.  Sometimes, amazingly, they don’t get it to me at all. Maybe I’m the problem.  Maybe I’m one of a rare breed who thinks […]

Posted in Trends & Concepts | Tagged Culture, Management

CeBIT SBA keynote – Strategic Building Blocks for your  Digital Transformation Strategy

CeBIT SBA keynote – Strategic Building Blocks for your Digital Transformation Strategy

By David Terrar on March 20, 2015

As my last post explained, I was privileged to do the opening keynote, substituting for Dion Hinchcliffe, at this week’s Social Business Arena at CeBIT 2015. The theme of the show was social as the enabler for digital transformation. I expanded on a session I did at the Enterprise 2.0 Paris Summit with some additional […]

Posted in Trends & Concepts | Tagged CeBIT, creativity, Culture, Design thinking, Digital Disruption, Digital Transformation, end to end, Enterprise 2.0, Leadership, social business

Why is Good Customer Service So Difficult?

Why is Good Customer Service So Difficult?

By Michael Fauscette on October 20, 2014

This could easily be a rant based on some recent customer service experiences but I’m going to avoid that and instead look at what companies are facing today in trying to meet customer expectations. I read recently that Comcast has finally appointed a VP to try and address their extremely poor customer service (I’d say […]

Posted in Business, Featured Posts | Tagged Business, CRM, Culture, Customer, customer service, CX, ESN, experience, internet, socbiz, Social, systems | 1 Response

Marketing in 2014 - Part Two

Marketing in 2014 – Part Two

By Michael Fauscette on April 3, 2014

In Part One of this series I listed 6 issues that are causing disruption and change in marketing. In this post let’s focus on inbound marketing and the shift to a more content marketing focus and away from outbound or broadcast marketing tactics. This fundamental shift is often the underlying issue with most of the […]

Posted in Business, Featured Posts | Tagged change, CRM, Culture, Customer, CX, getsatisfaction, inbound, linkedin, marketing, outbound, SCRM, socbiz, Social, Social Media, technology

To Pre-Meet Or Not To Pre-Meet:  That Is The Question

To Pre-Meet Or Not To Pre-Meet: That Is The Question

By Dave Kellogg on March 24, 2014

I once asked one of my board members which CEO ran the best board meetings across his portfolio companies.  His answer was, let’s call him, Jack.  Here’s what he said about him: Jack got the board deck out 3-4 days in advance of the board meeting Jack would call him — and every other board […]

Posted in Business, Featured Posts | Tagged Board, board meeting, Culture, grp partners, Management, mark suster, startups

Making Better Business Decisions Part 3

Making Better Business Decisions Part 3

By Michael Fauscette on January 8, 2014

In part one and two of this series I spent a fair bit of time discussing the drivers for building a sense and respond, data driven business. The concept, I think, is pretty obvious when you put it into the…

Posted in Featured Posts, Trends & Concepts | Tagged analytics, Culture, data, decision, sense and respond, socbiz, social business | 1 Response

Building a Customer Experience Strategy

Building a Customer Experience Strategy

By Michael Fauscette on May 13, 2013

This sounds like an ambitious post and I guess it is, but let me say up front that there is no “one size fits all” answer to how to build a customer experience strategy. There are though, some things that you should consider and some tips that are working for some of my clients. What […]

Posted in Business, Featured Posts | Tagged CMO, Community, CRM, Culture, Customer, Customer Experience, CX, prospect, service, technology | 3 Responses

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