By Michael Fauscette on July 25, 2016
Okay, it’s that old entrance that no one really uses anymore, but still, it’s news. I guess that’s not fair, apparently a billion people still go through that door every month including 600M on a mobile device. There was a time when…no, you don’t need another nostalgic post on Yahoo, it’s been done, and done, […]
Posted in Business, Featured Posts | Tagged acquisition, Analysis, AOL, Business Models, business networks, cable cutting, Community, content creation and curation, content curation, Current Affairs, digital advertising, google, internet, ISP, microsoft, mobile, networks, Streaming media, technology, Verizon, Verizon acquires Yahoo, Web/Tech, Yahoo
By Denis Pombriant on June 29, 2016
The great thing about the software world that I spend so much time in is that it is very much a meritocracy, imperfect to be sure, but a place where merit is usually rewarded. That’s why the controversy over the Brits voting to leave the European Union seems so strange. In CRM terms, the decision […]
Posted in Trends & Concepts | Tagged analytic, brexit, CRM, Current Affairs, EU, government, Maastricht, mobile, Social
By Denis Pombriant on June 27, 2016
I was not a fan of the British exit from the European Union (Brexit) but as the returns are broadcast around the world, I think I understand it—at least as well as a man who owns a hammer understands the world’s problems. Before the ink was dry on the enabling legislation, the Maastricht Treaty (a.k.a […]
Posted in Featured Posts, Trends & Concepts | Tagged Brett, Current Affairs, economics, Maastricht Treaty
By Denis Pombriant on March 21, 2016
What would Oliver Wendell Holmes, Jr. do? Apple and the Justice Department will be back in court this week arguing about whether Apple has to obey a court order to unlock an iPhone that belonged to one of the San Bernardino terrorists who opened up automatic weapon fire on colleagues in a work place last […]
Posted in Featured Posts, Trends & Concepts | Tagged apple, Constitution, Current Affairs, doj, Justice Department, SCOTUS
By Denis Pombriant on December 14, 2015
Forbes has an interesting post by Tien Tzuo, CEO of Zuora and one of the leaders of the subscription revolution in which he discusses the coming of age of the subscription economy. Coming of age might sound like a contradiction to say the least—where has everyone been for the last couple of decades? Subscriptions are […]
Posted in Trends & Concepts | Tagged climate, CRM, Current Affairs, Forbes, Paris, subscription economy, technology, Tien Tzuo, Zuora
By Phil Fersht on May 1, 2014
Today’s services winners do not have to become tomorrow’s also-rans if they are smart enough to make discreet investments in the disruptive business models of the future
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cognizant, Current Affairs, Enterprise Irregulars, hcl, HfS, HfSResearch.com Homepage, Infosys, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Vendors, Phil Fersht, TCS, The Future of Outsourcing, wipro |
By Phil Fersht on April 30, 2014
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on April 7, 2014
Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business
Posted in Business, Featured Posts | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Current Affairs, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, The Future of Outsourcing |
By Phil Fersht on March 31, 2014
One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itself
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on March 25, 2014
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
