A Letter from CRM
In Letters from the Earth written in 1909, rather late in his life, Mark Twain took the voice of the archangel Satan (before the fall) writing home to his peers Gabriel and Michael about a visit to earth to observe the human condition. Satan’s greatest finding and source of consternation was that humans imagined a […]
Getting silly: Oracle, NetSuite deal
According to this story, the fly in the ointment for getting the Oracle acquisition of NetSuite completed is a large institutional shareholder, T. Rowe Price. While I know some people at NetSuite we haven’t been talking and I have not been following the situation very closely. But as an outsider looking in, it seems like […]
Verizon Buys the “Door to the Internet”
Okay, it’s that old entrance that no one really uses anymore, but still, it’s news. I guess that’s not fair, apparently a billion people still go through that door every month including 600M on a mobile device. There was a time when…no, you don’t need another nostalgic post on Yahoo, it’s been done, and done, […]
CRM and Brexit: teachable moment
The great thing about the software world that I spend so much time in is that it is very much a meritocracy, imperfect to be sure, but a place where merit is usually rewarded. That’s why the controversy over the Brits voting to leave the European Union seems so strange. In CRM terms, the decision […]
Brexit
I was not a fan of the British exit from the European Union (Brexit) but as the returns are broadcast around the world, I think I understand it—at least as well as a man who owns a hammer understands the world’s problems. Before the ink was dry on the enabling legislation, the Maastricht Treaty (a.k.a […]
Will Apple Case Create New Law?
What would Oliver Wendell Holmes, Jr. do? Apple and the Justice Department will be back in court this week arguing about whether Apple has to obey a court order to unlock an iPhone that belonged to one of the San Bernardino terrorists who opened up automatic weapon fire on colleagues in a work place last […]
Congratulations, It’s Over, What’s Next?
Forbes has an interesting post by Tien Tzuo, CEO of Zuora and one of the leaders of the subscription revolution in which he discusses the coming of age of the subscription economy. Coming of age might sound like a contradiction to say the least—where has everyone been for the last couple of decades? Subscriptions are […]
Six market disruptions coming to challenge the Indian services majors
Today’s services winners do not have to become tomorrow’s also-rans if they are smart enough to make discreet investments in the disruptive business models of the future
BPO: Pronounced dead, but still very much alive
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Accenture de-emphasizes the term “outsourcing” – is this the final death knell for the O word?
Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business
