By Phil Fersht on May 1, 2014
Today’s services winners do not have to become tomorrow’s also-rans if they are smart enough to make discreet investments in the disruptive business models of the future
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, cognizant, Current Affairs, Enterprise Irregulars, hcl, HfS, HfSResearch.com Homepage, Infosys, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Vendors, Phil Fersht, TCS, The Future of Outsourcing, wipro |
By Phil Fersht on April 30, 2014
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on April 7, 2014
Accenture’s dropping the term “outsourcing” from its strategy line is the most significant yet in terms of rebranding the outsourcing business
Posted in Business, Featured Posts | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Current Affairs, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, The Future of Outsourcing |
By Phil Fersht on March 31, 2014
One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itself
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Advisors, Outsourcing and Politics, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on March 25, 2014
It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Michael Fauscette on March 10, 2014
I was working on some more research on business model innovation the other day and as I thought about the role of the Internet in business model disruptions over the past 15+ years, I couldn’t keep my mind from wondering back to something that has troubled me for the past couple of weeks, the proposed […]
Posted in Featured Posts, Trends & Concepts | Tagged Business Models, Comcast, Current Affairs, FCC, FTC, internet, ISP, net neutrality, Netflix, pay for play, social web, technology, Time Warner, Web 2.0, Web/Tech |
By Phil Fersht on March 10, 2014
We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.
Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, IaaS and BPaaS, ibm, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, PaaS, SaaS, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on March 7, 2014
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, keshav murugesh, Knowledge Process Outsourcing & Analytics, Outsourcing Heros, Outsourcing Vendors, Sourcing Change Management, The Future of Outsourcing, WNS
By Phil Fersht on January 29, 2014
Join our glittering all-star cast on February 6th at 11am EST (4pm BST) for a complimentary, free and decidedly cost-absent webinar
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing, The Internet of Things
By Phil Fersht on January 17, 2014
The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSC
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, csc, Current Affairs, Enterprise Irregulars, hcl, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Vendors, The Future of Outsourcing
