By R "Ray" Wang on April 18, 2017
Why Mass Personalization Efforts Fail and Ten Simple Steps to Fix Them Over the past four decades, valiant attempts at personalization have failed due to the lack of relevant and intelligent automation. Moreover, expectations of consumers and prospects have only grown. The result – an expectations gap in personalization that manifests itself in fickler consumers […]
Posted in Featured Posts, Technology / Software | Tagged 2017, AI, anticipatory analytics, Apps Strategy, Artificial intelligence, Augmented Humanity, B2B E-commerce, B2C E-commerce, Big Ideas, BigData, Business Transformation, cadence, CDO, CEO, CEP, channels, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, CMO, Cognitive Computing, cognitive reckoning, collaboration, commerce, Constellation Research, content, context, CTO, CustExp, Customer Experience, customer experience management, CX, digital, Digital Business, digital commerce, Digital Disruption, digital marketing, Digital Marketing Transformation, Digital Transformation, DigitalBiz, digitaltransformation, disrputing digital, E-Commerce, engagement, Engagement Apps, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise resource planning, enterprise software, machine learning, Mass Personalization At Scale, Matrix Commerce, personalization, personalization at scale, R "Ray" Wang;, Research Summary, rwang0, Software Insider, SoftwareInsider, value exchange
By R "Ray" Wang on April 7, 2016
Inaugural Microsoft Envision Event Seeks To Capture The Hearts and Minds Of Business Leaders An estimated 1800 paid attendees, 4200 partners and employees converged into New Orleans, Louisiana, for Microsoft’s inaugural business decision makers conference. The three day event which also drew 100,000 online viewers, started April 4th, 2016 and concluded April 6th, 2016. The […]
Posted in Featured Posts, Trends & Concepts | Tagged #ENV16, 2016, Apps Strategy, Big Data, blockchain, blockchain technology, bots, business disruption, Business Transformation, CEO, chatbots, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief Revenue Officer, Chief Sales Officer, Chief Technology Officer, Chris Capossela, CHRO, CIO, Cloud, Cloud Platform, CMO, Constellation Research, Consumer Tech, Conversations as a Platform, Cortana, CRM, CustExp, customer engagement, Customer Experience, customer relationship management, CXO, digital artisans, digital assistants, Digital Disruption, Digital Transformation, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, event report, Financial services, future of work, Lillian Rincon, machine learning, microsoft, Microsoft Delve, Microsoft Dynamics, Microsoft Envision, Microsoft Office, Microsoft Office 365, Natalie McCullough, network economy, Office Graph, People Analytics, R "Ray" Wang;, rwang0, Satya Nadella, Software Insider, SoftwareInsider, user conference, user event, vendor events, vendor strategy, VoloMetrix
By R "Ray" Wang on June 15, 2015
Marketing Begins With Continuity of Experience If you’re a regular reader of my blog, and have managed to take a look at my book, I think we can say that we’ve established that digital disruption impacts every person and every business on the planet. Nowhere is the impact being felt more than in the […]
Posted in Business | Tagged #MSDynCRM, Apps Strategy, CIO, Cloud, CMO, Continuity, CRM, CustExp, Customer Experience, customer experience management, customer relationship management (CRM), CXM, disrputing digital, Disrupting Digital Business, disruptive, disruptive business models, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, marketing, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider
By R "Ray" Wang on June 7, 2015
IMSHealthWear 1.00 Gives IMS Health First Mover Advantage In Wearable Form Factors And Apps For Healthcare Customer Experience The rise and success of wearables such as the Apple Watch may not come as a surprise. Constellation estimates that Apple sold 7.25 million units to date with the potential to deliver up to 43.50 million […]
Posted in Featured Posts, Technology / Software | Tagged 2015, ambient notifications, apple, Apple Watch, Apps Strategy, Cegedim, CIO, CMO, Constellation Research, CustExp, customer care, Customer Experience, customer experience management, digital, Digital Business, Digital Disruption, Digital Transformation, DigitalBiz, digitaltransformation, disrputing digital, Disrupting Digital Business, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Healthcare, IMS Health, IMS HealthWear, IMS MGRWear, IMS REPWear, IMSHealthWear, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, NextGenCXP, product launch, Product Review, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy, wearables
By R "Ray" Wang on May 16, 2015
I’ve been talking about my new book Disrupting Digital Business a lot lately, and featuring key lessons here in my blog. My book tour has led to many conversations where it’s apparent that we stand at the precipice of one of history’s major moments of truth – the disruption of digital business as we know […]
Posted in Business | Tagged #MSDynCRM, Apps Strategy, CIO, Cloud, CMO, CRM, CustExp, Customer Experience, customer experience management, customer relationship management (CRM), CXM, disrputing digital, Disrupting Digital Business, disruptive, disruptive business models, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider
By R "Ray" Wang on December 23, 2014
Digital Strategy From The Analysts At Constellation Research Constellation’s year end checklist offers suggestions designed to enable you to take control of your digital strategy in 2015. Consider these actions to ensure you dominate digital disruption in the new year. 1. Matrix Commerce: Scrub your data By Guy Courtin When it comes to Matrix Commerce, […]
Posted in Business, Featured Posts | Tagged 2015, Apps Strategy, Augmented Humanity, Authentic, Authentic Business, best of breed, best practices, Big Data, Big Data Business Models, BigData, bring-your-own-device, Business Analytics, business strategy, Business Transformation, BYOD, CEO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud Computing, Cloud options, CMO, CoIT, CoIT and the New CSuite, collaboration, collaboration software, Constellation Research, Corporate Strategy, CTO, CustExp, customer engagement, Customer Experience, customer service, Customer Support, CXM, CXO, CXP, Data to Decisions, Data2Decisions, digital, Digital Business, digital commerce, Digital Disruption, Digital DNA, Digital identity, digital marketing, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, E-Commerce, e-Signature, early adoptions, engagement, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, future of work, HR, innovation, IT Strategy, journey maps, marketing, Marketing Automation, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next generation apps, Privacy, Privacy Rights, Private Cloud, Private Clouds, public cloud, R "Ray" Wang;, rwang0, safety, safety and privacy, Software Insider, SoftwareInsider, strategy, supply chain, trends, User Experience, user strategy, vendor strategy
By R "Ray" Wang on September 29, 2014
Frictionless Signatures Key To Matrix Commerce Success On September 16th, 2014, Adobe EchoSign announced native mobile e-signature capability for iOS and Android devices. While EchoSign has been in the cloud for some time, the native capability in mobile allows over 37 million users to send documents for signature, receive e-signatures, e-sign documents, and track documents. […]
Posted in Technology / Software | Tagged adobe, Adobe Echosign, Apps Strategy, bring-your-own-device, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Technology Officer, CHRO, CIO, Cloud, CMO, Constellation Research, Consumerization of IT, CustExp, Customer Experience, CXM, CXO, Cyber security, digital, Digital Business, digital commerce, Digital Disruption, digital goods, Digital identity, Digital signatures, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, E-Commerce, e-Signature, echosign, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Identity, Identity management, Identity Systems, Matrix Commerce, News Analysis, Next Generation Customer Experience, NextGen, order management, order management cycle, order to cash, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on August 14, 2014
Infor Acquires SalesLogix To Expand Vertical CRM Footprint On August 14th, New York City headquartered, enterprise software giant, Infor, announced the intent to acquire the assets of Scottsdale AZ, Saleslogix for an undisclosed sum. For those keeping track of CRM history, Saleslogix was last owned by Sage Group and sold off to Swiftpage, an […]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Amazon, Amazon Web Services, Apps Strategy, Chief Customer Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, Cloud suites, CMO, Constellation Research, CRM Magazine, CustExp, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, CXM, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Infor, Infor CRM, Infor ION, mergers, Mergers And Acquisitions, mobile, mobility, News Analysis, R "Ray" Wang;, rwang0, Saleslogix, Software Insider, SoftwareInsider, Swiftpage, vendor strategy
By R "Ray" Wang on June 23, 2014
Disruption, Collaboration, and The Future Of Work Highlighted In Latest Edition Last week, June 16, 2014, GE unveiled the 2014 results for its “Global Innovation Barometer“. In the 4th annual survey, the GE team commissioned Edelman Berland to phone interview 3209 senior business executives between April 2, 2014 and May 30, 2014. Interviewees represented VP […]
Posted in Business, Featured Posts | Tagged analytics, Apps Strategy, Big Data, Big Data Business Models, BigData, business disruption, business impact, Business Transformation, business value, CDO, CEO, CFO, Chief Collaboration Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, Chief Technology Officer, CHRO, CIO, Cloud, CMO, co creation, co-innovation, collaboration, Constellation Research, Consumerization of IT, COO, Corporate Strategy, CTO, CustExp, customer engagement, Customer Experience, CXO, Data to Decisions, Design thinking, Digital Business, Digital Strategy, Digital Transformation, DigitalBiz, disruptive, disruptive business models, disruptive technologies, Disruptive technology, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, future of business, future of work, GE, General Electric, Industial Internet, Internet of Things, IoT, Monday's Musings, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on May 12, 2014
Ten Enterprise Software Events To Check Out And Follow The Week of May 12th, 2014 The Monday after Mother’s day was traditionally the week of the America’s SAP User Group and SAP’s big show, SAPPHIRENOW. However, this year the 20,000 plus attendee and over 250 partner sponsored show moved to June 2nd in order to […]
Posted in Business, Featured Posts | Tagged #Collective14, #CSODConf, #customersuccess, #Hub2014, #ITRTrend, #IW14, #MSTechED, #NSW14, #PulseConf2014, #smartercommerce, Anaplan, Apps Strategy, CDO, CEO, CFO, CIO, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Consumerization of IT, COO, Cornerstone On Demand, CTO, CustExp, customer experience management, Customer success, Customer Success Management, CXM, CXP, Data to Decisions, Data2Decisions, Digital Business, digital marketing, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, future of work, ibm, IBM Smarter Commerce, Informatica, Informatica World, ITR Japan, Matrix Commerce, Medallia, microsoft, Microsoft TechEd, Monday's Musings, netsuite, NewsGator, next gen, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, R "Ray" Wang;, rwang0, SaaS, sap, SAPPHIRE, sapphirenow, Sitrion, Sitrion Collective, Software Insider, SoftwareInsider, Technology Optimization, user conference, user event, vendor events, vendor strategy
