By R "Ray" Wang on July 26, 2015
@LinkedIn Fighting Off Scrapers Inadvertently Angers Users Over the weekend, Michael Korcuska, VP of Product Management at LinkedIn, responded to customer complaints with a series of blog posts explaining their rationale (see Figure 1 and 2). Figure 1. Turning Our CSV Connections Download Tool Back On Figure 2. Access to Your Account Data The […]
Posted in Featured Posts, Technology / Software | Tagged customer bill of rights, Customer Experience, customer experience management, customer service, Customer Support, data quality, data retrieval, data rights, digital, Digital Business, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, linkedin, News Analysis, R "Ray" Wang;, rwang0, Social Media, Software Insider, SoftwareInsider |
By R "Ray" Wang on July 26, 2015
Curtailment Of @LinkedIn Downloadable Contacts Breaks Sacred Rules Of Digital Business On July 23, 2015 11:46 AM, Emil Protalinski at Venture Beat broke the story that many users of LinkedIn had noted on social media outlets. The easy to use, immediate download of one’s contacts in a number of flexible formats had been removed […]
Posted in Featured Posts, Technology / Software | Tagged customer bill of rights, Customer Experience, customer experience management, customer service, Customer Support, data quality, data retrieval, data rights, digital, Digital Business, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, linkedin, News Analysis, R "Ray" Wang;, rwang0, Social Media, Software Insider, SoftwareInsider
By R "Ray" Wang on February 18, 2014
Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry Hicks issued a partial summary judgment in the Oracle vs Rimini Street Case. Here’s the executive summary to key questions about the ruling*: Is […]
Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, best practices, BPO, Business process, business process outsourcing, Chief information officer, CIO, Cloud, Cloud Bill of Rights, Cloud BPO, Constellation Research, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, IT budgets, IT Strategy, license policy, maintenance, maintenance fees, News Analysis, next gen CIO's, oracle, Oracle EBS, PeopleSoft, procurement, R "Ray" Wang;, rimini street, rwang0, sap, Seth Ravin, siebel, Siebel Systems, software bill of rights, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, SoftwareInsider, Third Party Maintenance, user strategy, vendor strategy, vendor threats
By R "Ray" Wang on August 22, 2012
The Real Deadline To Consider Third Party SAP Maintenance Is September 30th In conversations with hundreds of SAP customers, many have not realized that they must act in the next 30 to 45 days if they want to move off of SAP customer specific maintenance from extended maintenance. Despite the support window ending in March […]
Posted in Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, business value framework, BVF, CEO, CFO, Chief information officer, Chief procurement officer, Constellation Research, contract negotiations, contract strategy, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, R "Ray" Wang;, rimini street, rwang0, sap, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, SoftwareInsider, Spinnaker, Technology Optimization, third party maintenancce, Third Party Maintenance, Tuesday's Tip, Used Soft, used software, UsedSoft, vendor strategy
By R "Ray" Wang on July 5, 2012
Used Software Pioneers Gain A Small Victory In A Shrinking On-Premises Software World The surprise July 3rd, 2012 judgment by the Court of Justice of the European Union for UsedSoft GmbH v Oracle International Corp rules that “An author of software cannot oppose the resale of his ‘used’ licenses allowing the use of his programs […]
Posted in Business, Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, Arrow, Avnet, best practices, bill of rights, CDW, Cloud, Cloud options, Cloud Wars, contract negotiations, contract strategy, Court of Justice For The European Union, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, EU, EU Anti Competition, EU Commisioner For Competition, European Union, Exhaustion Rule, Infor, Infor Global Solutions GmbH, Ingram Micro, license fees, license management, license parking, license policy, license resells, license returns, News Analysis, procurement, R "Ray" Wang;, rwang0, software bill of rights, Software Insider, software licensing, software licesing and pricing, software ownership, software ownership lifecycle, software trends, Software Vendors, SoftwareInsider, user strategy, vendor strategy
By R "Ray" Wang on January 16, 2012
Public Outrage Grows Over Lax Privacy Polices At Popular Social Networking Sites Recent actions by social networking leaders in the market place have brought new attention to a user’s privacy rights. Despite the fact that these sites provide a freemium service to users, abuse and arrogance of a user’s privacy rights combined with user ignorance […]
Posted in Featured Posts, Technology / Software | Tagged B2B, B2B E-commerce, B2C, B2C E-commerce, best practices, Big Data, bill of rights, Chief Collaboration Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Sales Officer, CHRO, CIO, collaboration software, Constellation Research, COO, customer bill of rights, Digital identity, disruptive, disruptive technologies, Disruptive technology, early adopters, Electronic Privacy, Emerging Technologies, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, EU, Facebook, Federal Trade Commission, future of work, google, GooglePlus, Identity management, linkedin, Matrix Commerce, Monday's Musings, Next Gen Customer, Privacy, Privacy Rights, R "Ray" Wang;, rwang0, social business, Social Business Software, social business strategist, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, vendor strategy |
By Phil Wainewright on February 1, 2011
Back in December, after Amazon summarily pulled the plug on WikiLeaks using its servers for alleged violations of terms and conditions, the CTO of Fujitsu Technology Solutions wrote that the action constituted a serious threat to the business of cloud computing: “If a provider can terminate its service that easily, then it is doing exactly […]
Posted in Business, Featured Posts, Technology / Software | Tagged Amazon, bill of rights, Cloud Computing, CloudAve, customer bill of rights, eurocloud, government, SaaS, service level, service provider, sla, Wikileaks
By R "Ray" Wang on July 20, 2010
Recent Client Interactions Hint At Increasingly Aggressive Vendor Behavior Conversations with 11 enterprise apps customers in the past two months indicate stricter enforcement of vendor “All or Nothing” maintenance policies. “All or Nothing” maintenance policies often require customers to put all licenses on maintenance or receive no maintenance from the vendor. These policies also prevent […]
Posted in Business, Featured Posts | Tagged anti-trust, Apps Strategy, bill of rights, contract negotiations, contract strategy, CRM, customer bill of rights, Enteprrise software, enterprise applications, enterprise apps, Enterprise apps strategy, erp, maintenance, maintenance fees, Microsoft Dynamics, oracle, rimini street, sap, shelfware, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, Software Vendors, Spinnaker, total account value, Tuesday's Tip, Tuesday’s Tip, vendor strategy
By R "Ray" Wang on June 21, 2010
SaaS Adoption Surveys Often Overlook Audience Composition
Over the past year, analyst firms, tech media, and even mainstream business media have happily showcased positive news about SaaS adoption. The common theme remains clear – SaaS adoption moves beyond the tipping point in 2010. Cloud adoption will reach a tipping point in the next 12 […]
Posted in Business, Featured Posts, Technology / Software | Tagged Apps Strategy, boomi, budgets, business technology, CastIron, Cloud, Cloud Computing, CRM, customer bill of rights, EMC, Epicor, EscrowTech, Google App Engine, HCM, HR, hybrid deployments, ibm, IBM Optim, Informatica, InnovaSafe, IronMountain, Microsoft Azure, NCC Group, netsuite, next gen cio, OpSource, PaaS, pbs, Pervasive Software, procurement, project based solutions, RainStor, Research Report, SaaS, SaaS escrows, SaaS Integration, SaaS strategies, salesforce.com, sap, SnapLogic, software as a service, technology budgets, vendor strategy, vmforce, VMware, workday, zoho |
By R "Ray" Wang on April 29, 2010
VMWare and Salesforce.com Battle For The Hearts And Minds Of Cloud-Oriented Java Developers On April 27th, 2010, Salesforce.com, [NYSE: CRM] and VMware, Inc. (NYSE: VMW) formed VMforce, a strategic alliance to create a deployment environment for Java based apps in the cloud. The Platform-as-a-Service (PaaS) offering builds on Java, Spring, VMware vSphere, and Force.com. Key […]
Posted in Featured Posts, Technology / Software | Tagged Alliances, application development, Apps Strategy, Azure, BEA WebLogic, bill of rights, Cloud, Cloud Computing, Cloud Wars, CRM, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, Gigaspaces, google, Gridgain, ibm, IBM WebSphere, Imaginea, Java, Java PaaS, LongJump, microsoft, Microsoft.NET, oracle, Oracle Fusion Middleware, PaaS, Platform as a service, Rackspace Cloud Tools, SaaS, salesforce.com, SAP NetWeaver, Spring Source, vendor strategy, vmforce, VMW, VMware |
