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When online communities go to work

When online communities go to work

By Dion Hinchcliffe on March 22, 2010

While the debate continues on about whether consumer social networking is an effective model for how we should run our organizations in the future, one under-appreciated online phenomenon is quietly and steadily remaking the very notion of business itself.

The world of online communities has evolved with social computing to become one of the most powerful new models for getting work done. Read my exploration of “When online communities go to work.”

Posted in Featured Posts, Trends & Concepts | Tagged blogs, Business Models, Community, community management, Crowdsourcing, Customer Community, Customer Self-Service, Digital Strategy, Encouraging Unintended Uses, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, Grassroots Community, Innovation marketplace, Prediction markets, Products, Right To Remix, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Web as Platform, Wikis

Ten emerging Enterprise 2.0 technologies to watch

Ten emerging Enterprise 2.0 technologies to watch

By Dion Hinchcliffe on February 22, 2010

Two significant and closely related trends in enterprise computing this year are the growth of Software-as-a-service (SaaS) and social computing. By most accounts, both are gaining ground fairly rapidly while still not being used for core business functions or mission critical applications in most large firms, at least not yet.

Here’s a breakdown of what Enterprise 2.0 technologies and products to watch this year.

Posted in Featured Posts, Technology / Software | Tagged blogs, Business Models, collaboration, Community, community management, Convergence, Customer Community, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, Grassroots Community, Identity, LDAP, openid, Products, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Web as Platform, Web services, Wikis | 2 Responses

Social CRM: Ground zero for Enterprise 2.0 in 2010

Social CRM: Ground zero for Enterprise 2.0 in 2010

By Dion Hinchcliffe on February 3, 2010

There’s been some debate recently on whether Social CRM is part of the broader Enterprise 2.0 story. I try to answer the question and explore some of the latest thinking on social business and how it can help transform the customer relationship for real competitive advantage.

Posted in Featured Posts, Trends & Concepts | Tagged Architecture of Participation, Business Models, collaboration, Collective intelligence, Community, community management, Customer Community, Design Patterns, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Grassroots Community, social computing, Social CRM, Social Economy, Social Enterprise, Social Media, social networking, social software

What will power next-generation businesses?

What will power next-generation businesses?

By Dion Hinchcliffe on December 10, 2009

The ongoing and seemingly inexorable decline of traditional media continues to be the canonical example of what happens when the ground rules get changed in an industry that is fundamentally unable to adapt to new market conditions. A great analysis recently posted by Umair Haque at Harvard Business underscores the point: The so-called new normal is starting to seem more and more foreign the deeper we go into the 21st century than most organizations may yet be willing to believe.

Here’s an exploration of what will likely drive forward next-generation businesses in the 21st century.

Posted in Featured Posts, Trends & Concepts | Tagged Architecture of Participation, Business Models, Cloud Computing, collaboration, Collective intelligence, Community, Convergence, Cost-effective scalability, Crowdsourcing, Customer Community, Design Patterns, Enterprise 2.0, Enterprise Web 2.0, Governance, Network effects, Radical Decentralization, social computing, Social Economy, Social Media, social networks, Web 2.0, Web as Platform

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