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Customer Experience in 2020

Six Areas Where AI Is Improving Customer Experiences

Six Areas Where AI Is Improving Customer Experiences

By Louis Columbus on May 16, 2020

Bottom Line: This year’s hard reset is amplifying how vital customer relationships are and how much potential AI has to find new ways to improve them. 30% of customers will leave a brand and never come back because of a bad experience. 27% of companies say improving their customer intelligence and data efforts are their […]

Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged ADE, AI customer experience, AI in customer engagement, Artificial intelligence, BMC Autonomous Digital Enterprise (ADE), Customer Engagement Management, Customer Experience, Customer Experience in 2020, E-Commerce, Louis Columbus' blog, machine learning

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