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Customer Management

Looking at The Future of Customer Service

Looking at The Future of Customer Service

By Esteban Kolsky on April 16, 2013

The best part of my job is that I get to talk to people; lots and lots of people.  I talk to so many people about the same subjects (in this case Customer Service) that I start to see patterns and trends emerge (I was told when I first started working at Gartner that two […]

Posted in Featured Posts, Trends & Concepts | Tagged $KANA, Customer Management, customer service, Facebook, gartner, Twitter | 1 Response

The Gas Pump Theory of User Interaction

The Gas Pump Theory of User Interaction

By Bob Warfield on May 28, 2010

You can learn a lot from simple things in life.  Simple behaviors that run below the level of consciousness make decisions for us all the time. Take the humble gas pump as an example.  Pretty simple to operate.  Yet I noticed some time ago that gas station operators were changing the order in which they […]

Posted in Business, Featured Posts | Tagged Business, Customer Management, customer service, Filling station, Helpstream, user interface | 1 Response

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Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
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