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customer relationship management (CRM)

News Analysis: SalesLogix Given New Life With Infor Acquisition

News Analysis: SalesLogix Given New Life With Infor Acquisition

By R "Ray" Wang on August 14, 2014

  Infor Acquires SalesLogix To Expand Vertical CRM Footprint On August 14th, New York City headquartered, enterprise software giant, Infor, announced the intent to acquire the assets of Scottsdale AZ, Saleslogix for an undisclosed sum.  For those keeping track of CRM history, Saleslogix was last owned by Sage Group and sold off to Swiftpage, an […]

Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Amazon, Amazon Web Services, Apps Strategy, Chief Customer Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, Cloud suites, CMO, Constellation Research, CRM Magazine, CustExp, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, CXM, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Infor, Infor CRM, Infor ION, mergers, Mergers And Acquisitions, mobile, mobility, News Analysis, R "Ray" Wang;, rwang0, Saleslogix, Software Insider, SoftwareInsider, Swiftpage, vendor strategy

Vertical Solutions Extends Customer Experience And Field Service Footprint With Three Partnerships

Vertical Solutions Extends Customer Experience And Field Service Footprint With Three Partnerships

By R "Ray" Wang on April 7, 2014

Vertical Solutions Partnerships Showcase Why Complex Field Service Is A Critical Glue Between ERP and CRM In Improving Customer Experience   Announced March 4th, 2014 at the Microsoft Convergence event, Vertical Solutions, made three significant partnerships with Blue Horseshoe Solutions, Cincom, and Vidcie.  The Cincinatti, Ohio based customer experience software vendor provides cloud contact center […]

Posted in Business | Tagged 2014, Apps Strategy, Business Transformation, Chief Collaboration Officer, Chief Customer Officer, Chief information officer, Chief Sales Officer, Chief Service Officer, CIO, Cloud, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXO, CXP, Digital Disruption, Digital Strategy, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Field service, microsoft, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft integration, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, partnerships, Post sales service, R "Ray" Wang;, rwang0, service, Software Insider, SoftwareInsider, supply chain, suppy chain management, vendor strategy, Vertical Solutions, Video | 1 Response

The Digital Business Disruption Ahead Preview – NASSCOM India Leadership Forum (#NASSCOM_ILF)

The Digital Business Disruption Ahead Preview – NASSCOM India Leadership Forum (#NASSCOM_ILF)

By R "Ray" Wang on February 15, 2014

A 10-Minute Preview Video Interview Of The Digital Business Disruption Ahead From The #NASSCOM_ILF Team On January 17th, 2014, the NASSCOM team interviewed Constellation Research about the digital disruption ahead.  The short 10 minute video covers key topics including: Convergence of the five pillars of digital business drive the current digital disruption. The end of […]

Posted in Featured Posts, Trends & Concepts | Tagged #Nasscom_ILF, 2014, 3D printing, Amazon, Amazon EC2, Amazon Web Services, Amazon.com, Apps Strategy, Business Transformation, CDO, CEO, CFO, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, CHRO, CIO, Cloud, Cloud Computing, CMO, Cognitive Computing, Constellation Research, Consumerization of IT, CTO, Customer Experience, customer relationship management (CRM), Data to Decisions, Design thinking, digital, Digital Business, Digital Disruption, Digital Divide, digital marketing, Digital Marketing Transformation, Digital Strategy, DigitalBiz, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Fast Followers, future of work, Futurist, Futurist framework, GE, India Leadership Forum, Industial Internet, Internet of Things, IoT, it Services, IT services firms, Market Leaders, Mass Personalization At Scale, mobile, Mobile Biz, NASSCOM, Next Gen Customer, Next Gen Customer Experience, pace of change, Peer to Peer, PESTEL, R "Ray" Wang;, rwang0, socbiz, social business, Software Insider, SoftwareInsider, trends, vendor strategy, Video

News Analysis: Clarabridge Raises $80M in Funding For Expansion

News Analysis: Clarabridge Raises $80M in Funding For Expansion

By R "Ray" Wang on September 11, 2013

General Catalyst, Summit, and Yuchun Lee To Take Clarabridge To Next Phase Of Growth Rapidly growing Reston, VA based Clarabridge, announced on September 10, 2013 a $80 million round of capital.  Founded in 2006, Clarabridge is a leading provider of customer experience solutions.  The funding announcement is significant as Clarabridge: Invests into global expansion and […]

Posted in Business | Tagged analytics, Apps Strategy, Big Data, BigData, CDO, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Clarabridge, CMO, Constellation Research, CRM Magazine, customer engagement, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, digital marketing, engagement, Engagement Apps, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, funding, Funding announcement, General Catalyst Partners, News Analysis, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Summit Partners, text analytics, vendor strategy

Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business

Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business

By R "Ray" Wang on July 23, 2013

Forward And Commentary Constellation Research keynoted at Ping Identity’s Cloud Identity Summit 2013 in July.  Gathered in front of the Identerati,  an Identity Manifesto was presented.  The research behind that manifesto has been summarized here in this summary.  The final big idea research report will offer insight into four of Constellation’s primary research themes, the […]

Posted in Featured Posts, Technology / Software | Tagged #CIS2013, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, business strategy, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief Security Officer, CIO, Cloud, Cloud Computing, Cloud Identity Summit, CMO, Constellation Research, Consumerization of IT, Corporate Digital Divide, Corporate Strategy, Corporate Vision, Corporate Vision And Strategy, CRM, customer engagement, Customer Experience, customer relationship management (CRM), CXP, Digital Business, Digital Divide, Digital identity, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, E-commerce survey, ECommerce, Engagement Apps, enterprise strategy, future of business, future of work, Identerati, Identity, Identity management, Identity Systems, Matrix Commerce, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGenCXP, Ping Identity, Privacy, Privacy Rights, R "Ray" Wang;, Research Report, Research Summary, rwang0, Software Insider, SoftwareInsider, Speaker Notes

News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market

By R "Ray" Wang on July 1, 2013

Just 14 months after announcing the acquisition of Trinicom, Kana has revealed the latest release of its cloud customer service suite for the mid-market, Kana Express.   Released on June 27, 2013, the new product reflects the company’s mission “To provide leading customer service solutions that empower our customers to create experiences that count, for their […]

Posted in Technology / Software | Tagged #custserv, $KANA, Accel-KKR, Apps Strategy, best of breed, Business Analytics, Chief Customer Officer, Chief Marketing Officer, Chief Service Officer, CIO, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, context, CRM, CustExp, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, Engage, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, enterprise strategy, Kana Express, Kana Software, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Omnichannel, R "Ray" Wang;, rwang0, software as a service, Software Insider, Software Vendors, SoftwareInsider, vendor strategy

Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis

Monday’s Musings: The Controversy Surrounding Gartner’s CRM Market Share Analysis

By R "Ray" Wang on May 6, 2013

The Gartner Market Share Analysis:CRM Software Report Raises Questions On Accuracy of Market Sizing Reports The recent Gartner report “Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012” has generated some controversy among the enterprise software set.  The report and other reports such as these, are often used for bragging rights by vendors and for […]

Posted in Business, Featured Posts, Technology / Software | Tagged #archat, #GartnerCRM, analyst relations, Apps Strategy, Chief Customer Officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, Cloud, Cloud Computing, Cloud options, Cloud Wars, CMO, Constellation Research, CRM, customer relationship management, customer relationship management (CRM), customer service, CXP, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, erp, gartner, ibm, IIAR, Kirill Tartarinov, Legacy Analyst firms, Market Sizing, Monday's Musings, oracle, Oracle Siebel, R "Ray" Wang;, rwang0, salesforce.com, sap, SAP CRM, siebel, Siebel Systems, Software Insider, Software Insider Index, Software Insider Insights™, SoftwareInsider, vendor strategy

Event Report: Microsoft Dynamics Convegence 2013 (#conv13)

Event Report: Microsoft Dynamics Convegence 2013 (#conv13)

By R "Ray" Wang on March 20, 2013

Customer Success, Acquisition, And New Features Drive Day 1 Headlines Almost 12,000 Microsoft faithful converged in New Orleans for the flagship Dynamics event.  Wayne Morris (@WayneMorrisOz), CVP kicked off the event reiterating the theme of “A World Ahead”. Meanwhile, Kirill Tatarinov (@KirillTatarinov), President of Microsoft Business Solutions Division, led the session with a series of […]

Posted in Business | Tagged acquisition, acquisitions, Apps Strategy, Chobani, Cloud, Cloud Computing, Constellation Research, CRM, Customer Experience, customer relationship management, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, erp, event report, Great Plains, microsoft, Microsoft Azure, Microsoft Business Solutions, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, mobile, mobile enterprise, R "Ray" Wang;, ShockDoctor, social analytics, socialytics, SpaceX, user conference, user event, User Experience, vendor events, vendor strategy, Weight Watchers, WeightWatchers | 1 Response

Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer

Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer

By R "Ray" Wang on March 6, 2013

Shift From CMO to CDO Is In Progress Today’s marketing strategies increasingly depend more on digital and on data than in the past.  With more data, marketers can measure against a new set of metrics that matter including: calculating return on promotional investment (ROPI), performing multivariable testing (beyond A/b) driving conversion rates and optimizing efforts, […]

Posted in Featured Posts, Trends & Concepts | Tagged Apps Strategy, business strategy, Business Transformation, CDO, Chief Digital Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, CMO, Consumerization of IT, customer engagement, Customer Experience, customer relationship management, customer relationship management (CRM), digital marketing, Digital Marketing Transformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise strategy, marketing, Marketing Automation, Matrix Commerce, mobile, mobile enterprise, R "Ray" Wang;, rwang0, Social Media, Software Insider, SoftwareInsider, trends

Event Report: #InforSummit Reveals More Than A Redesigned Infor

Event Report: #InforSummit Reveals More Than A Redesigned Infor

By R "Ray" Wang on February 19, 2013

Changes at Infor More Than Cosmetic Analysts and tech watchers gathered on Valentine’s Day, February 14th, 2013, for Infor Summit, a progress check on Infor, the third largest independent applications vendor in the market.  While many customers may not have heard of Infor, most have heard of the brands it has acquired over the last […]

Posted in Business | Tagged analyst event, Business Analytics, business intelligence, Charles Phillips, Constellation Research, CRM, CustExp, Customer Experience, customer relationship management, customer relationship management (CRM), enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Epiphany, erp, event report, Hansen, industry vertical, Infor, Infor Global Solutions GmbH, Infor ION, Infor Motion, Intentia, Lawson, Lawson M3, Lawson S3, Lawson Software, microverticals, mobile, mobile enterprise, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy | 2 Responses

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