customer relationship management
By Denis Pombriant on July 24, 2015
Process is the new demand focus and platform is the way to get it.
By Denis Pombriant on July 1, 2015
I’ve written many times about how conventional, premise-based, ERP seems to be evaporating and CPQ, configuration, pricing, and quoting, are business processes that illustrate the point. First, let’s all agree that ERP isn’t going extinct as it evaporates—it’s too valuable—but it is getting a haircut. Many of the functions leaving ERP are condensing back into […]
By Denis Pombriant on June 18, 2015
On the strength of its latest earnings, which placed Salesforce’s revenue run rate at $6 billion annually, Fortune magazine came calling with another accolade for the cloud software maker—membership in the prestigious Fortune 500. That’s the list of the 500 largest companies in America. There are other lists that take a more global perspective but […]
By Sameer Patel on June 5, 2015
This more modern version of CRM is enabling natively-digital world to throw down the gauntlet on businesses that do not obsessively design and continuously optimize a customer-centric experience.
Posted in Featured Posts, Technology / Software | Tagged airbnb, Customer Interaction and SocialCRM, customer relationship management, Digital Transformation, Management, Peer to Peer | Leave a response
By Paul Greenberg on May 13, 2015
I’ve been back from SugarCon 2015 a couple of weeks along with about 1000 other people give or take a few. I (and the other 999 plus) have had some time to think about what I saw and it was fascinating as always. This company, which I’ve known one way or the other for 10 […]
By Jason M. Lemkin on May 1, 2015
I guess in some ways SaaStr is a digest of mistakes we all make in recurring revenue businesses, how to avoid them, or at least, make fewer. There’s one important mistake folks tend to make consistently in the early days. It’s the mistake of thinking anyone, any company, actually needs their product. And because they […]
By Paul Greenberg on April 9, 2015
Customer Engagement puts on its first big boy pants If you travel back in time a few years and listen in on boardrooms, customer engagement wasn’t much of a discussion. The rage was all “social” but as Gartner would put it, social was in the midst of a rather heavy hype cycle. Nonetheless, social bore […]
Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2015, customer engagement, Customer Experience, customer relationship management, enterprise software, Google Analytics, lithium, Medallia
By Michael Krigsman on April 1, 2015
During a conversation with Alan Trefler, CEO of Pegasystems, a $600 million enterprise software provider, we discussed points related to business strategy, omni-channel customer relationships, user experience, IT / business relationships, and bootstrapping a company without investors. The discussion took place as part of the CXO-Talk series of conversations with leaders who are shaping the […]
By Denis Pombriant on March 23, 2015
I was having dinner the other night with friends, telling them about some of the ideas in my book, Solve for the Customer. My friend, we can call him Brian though it’s a pseudonym, was interested in my emphasis on process and my belief that Customer Science has evolved from a general emphasis on process […]
By Paul Greenberg on March 9, 2015
CRM companies like NetSuite, SAP and Oracle have long histories as suite providers. Is the suite era over? Is best-of-breed the winner? Not so fast: Think ecosystems and make sure you understand why these three companies won the CRM Watchlist 2015.
Posted in Business, Featured Posts, Technology / Software | Tagged Apttus, Cloud Computing, customer relationship management, Enterprise resource planning, enterprise software, netsuite, oracle, salesforce.com, sap