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Cloud Software and Business Modernization Part Two: Customer Experience

Cloud Software and Business Modernization Part Two: Customer Experience

By Michael Fauscette on May 22, 2015

Building and executing on a customer experience (CX) strategy is one of the most pressing areas of business modernization. The Internet has created new interaction models and channels, as well as created an expectation of immediacy. Companies are struggling to keep up with the expectations and new interaction models. The explosion of new and changing […]

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, business modernization, business strategy, Cloud, Community, CRM, Customer, Customer Experience, CX, CX model, Digital Transformation, Enterprise 2.0, ESN, marketing, mobile, networked business, SaaS, Social CRM, Social Enterprise, social marketing, social web, strategy, technology, Technology / Software, transformation, Web 2.0, Web 3.0, Web/Tech

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