Its just a website. We’re not going to the moon.
Time (sub required) has a detailed story on the elite team that rescued the HealthCare.gov site. You can feel the intensity of the salvage project, the apolitical results-oriented approach while the mood all around the project was hostile, the relentless use of “stand up” meetings, the brainpower of A+ technicians many of who have helped […]
Once More into the Data Breach
Once More into the Data Breach If you’re sickened by the holiday season data breach that took place at Target, take heart, there really is something you can do about it or more precisely there’s something your credit card issuers can do. First, some fun facts courtesy of the New York Times. The United States […]
Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target’s)
Every Brand Should Have A Plan For A Data Breach The confluence of centralized personally identifiable information, reliance on digital channels, ease of hacking of magnetic stripes, and the application of the Willy Sutton rule ( a.k.a. you rob banks because that’s where the money is) improve the odds that many organizations will face a […]
AT&T iPad data breach hits home
Today, thanks to flaws in AT&T’s service, I’m at risk for identity theft along with 114,000 other iPad owners.
