Data as a resource, the value paradox
So data is the new natural resource, or as others would have it, the new oil. If data is a resource though, why don’t we know how much it’s worth? While we’re historically pretty confident in pricing carbon assets, the fact we have completely discounted the damage we do in using them means that perhaps […]
Top Tech Trends for 2017
For many years, like most analyst and/or analyst firms I know, I’ve published some sort of annual “predictions” at the start of the new year. This year, in my new role (I can still say “new” for the rest of January, my 1 year anniversary isn’t till tomorrow) I’ve put together a small team (Rob […]
Why A Bi-Modal Approach to Digital Transformation Is Just Stupid
Multi-Modal Approach Key to Successful Digital Transformation Like fake news, the over hyped, bi-modal approach to IT and digital transformation is a flawed fallacy perpetuated by ivory tower, non-pragmatic legacy research firms. Lessons learned from successful digital transformation projects emphasize an organizational design comprised of six key virtual or physical teams (see Figure 1): Figure […]
Secrets Behind Building Any AI Driven Smart Service
AI Driven Smart Services Power The Future of IOT, CX, Future of Work, and Block Chains The combination of machine learning, deep learning, natural language processing, and cognitive computing will change the ways that humans and machines interact with our environments. AI-driven smart services will sense one’s surroundings, know one’s preferences are from past behavior, […]
Dreamforce 2016 Post Two: The Recap
Dreamforce 2016 was as action packed as expected. To close this one out, I’ll recap the announcements and dig deeper into a few subjects that I mentioned in my 1st post. Salesforce Einstein was the big topic of course, but there were several other interesting announcements and even a few surprises. Before getting into the […]
Dreamforce 2016 – Post One
As I’m headed into another Dreamforce event I plan to keep you updated on the happenings this week. As usual Dreamforce promises to be a whirlwind of activity and a high energy event. I attend a lot of conferences and while it can be a grind sometimes, Dreamforce is usually a high point in the […]
Aligned to Achieve: A B2B Marketing Classic
Tracy Eiler and Andrea Austin’s Aligned to Achieve came out yesterday and it’s a great book on an important and all too often overlooked topic: how to align sales and marketing. I’m adding it to my modern SaaS executive must-read book list, which is now: Aligned to Achieve by Tracy Eiler and Andrea Austin Customer Success […]
Understand The Spectrum Of Seven Artificial Intelligence Outcomes
Successful AI Projects Seek A Spectrum Of Outcomes As artificial intelligence (AI) continues to move from the summer of hype to the fall tech conference news cycle, mass confusion has begun on what AI can be used for. From fears of SKYNET, to hopes for the computer in StarTrek and Jarvis in Iron Man, the value […]
Managing Business Content
The term “Digital Transformation” means a lot of different things to businesses today. It has to do with technology and the use of technology, sure, but it is also about new ways of operating, new strategies and new ways of creating innovation. The foundation to the digital transformation is the Internet and one of the […]
Intelligent Applications
Businesses implement software for many different reasons, and to solve, or maybe more accurately help solve, a wide range of business problems. There are some common expectations though across many types of software. Automating business processes was a very prominent theme in the 1990’s, and even though it’s not the most prominent theme today, it […]
