By Michael Fauscette on January 30, 2013
Has social for business run its course and now we should just move on, because there’s “nothing to see here”? Have businesses given it a good go and, finding no value, are they abandoning their efforts?
Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Consumerization, CX, Decision making, ESN, expectations, experience, Facebook, internet, mobile, socbiz, Social, social business, Social Media, work | 2 Responses
By Esteban Kolsky on July 6, 2012
I was moderating a great panel recently at the Inbound Marketing Summit: “How Does Inbound Marketing Affect SCRM?”. The speakers were superb – thanks Sameer Pattel, Kirk Mosher, and Chris Spears – but the audience was outstanding. I hate to ask questions of panelists since it basically bores the audience with pre-packaged statements, I prefer […]
By Sadagopan on August 4, 2010
Just finished some random reading. Started with Jeane Bliss on customer loyalty and Zappos is profiled therein in detail. Zappos decision making paradigm seems to be centered around making such changes happen as part of their DNA. As Tony Hseih says in…
By Phil Wainewright on February 15, 2010
It’s been a tumultuous couple of weeks in the world of collaboration software, with major initiatives from two leading vendors at opposite ends of the market spectrum. At the heavyweight end of the enterprise market, SAP released into beta its 12sprints collaborative decision-making tool. From the high-volume end of the individual consumer market, Google unveiled […]
Posted in Technology / Software | Tagged 12sprints, Business process, collaboration, Decision making, Enterprise 2.0, google, google apps, Google Buzz, Google Buzzz, salesforce.com, sap, social computing
By Michael Krigsman on January 14, 2010
“Governance” is a badass sounding phrase that simply means establishing policies to enable consistent management by exception. But many governance initiatives are doomed to fail.
Posted in Featured Posts, Trends & Concepts | Tagged Chief information officer, CIO issues, Cultural issues, Decision making, Governance, HR Team..., Human resources, Human Resources Inc., Information technology, IT Governance, IT issues, IT Team, Management, software as a service, strategy | 1 Response
By Michael Krigsman on November 1, 2009
Every executive knows that gaining detailed and accurate information about his or her organization’s activities is a challenging and ongoing struggle. New techniques that reveal hidden vulnerabilities are now available.
Posted in Business, Featured Posts | Tagged CIO issues, Collective intelligence, Cultural issues, Decision making, Enterprise 2.0, Governance, Information technology, IT issues, Management, Project strategy, Risk, Tools, weak signals