By R "Ray" Wang on July 5, 2010
Social CRM Faces Initial Adoption Hurdles From Management
In 1969, Elisabeth Kübler-Ross introduced the “Five Stages of Grief” in her book, On Death and Dying. These five stages can be summed up as denial, anger, bargaining, depression, and acceptance. When applied to disruptive technology adoption by organizations, the “Five Stages” framework […]
Posted in Featured Posts, Trends & Concepts | Tagged acceptance, adoption, anger, Apps Strategy, bargaining, best practices, Change Management, denial, depression, Elisabeth Kübler-Ross, enterprise applications, enterprise apps, Enterprise apps strategy, five stages, SCRM, Social CRM, Tuesday's Tip, Tuesday’s Tip | 1 Response
By Michael Krigsman on March 1, 2010
Gridlock and denial, both related to lack of consensus among team members, are among the most significant and common problems on many IT projects.
Posted in Trends & Concepts | Tagged CIO issues, Consensus, denial, enterprise software, gridlock, Information technology, IT issues, project management, Project strategy, Project team, Standing Ovation Problem, sugarcrm | 1 Response