Kellblog’s 2017 Predictions
New Year’s means three things in my world: (1) time to thank our customers and team at Host Analytics for another great year, (2) time to finish up all the 2017 planning items and approvals that we need to get done before the sales kickoff (including the one most important thing to do before kickoff), […]
The future of electric utilities – change and disruption ahead
The utilities industry has typically been change averse, and often for good reasons, but with the technological advances of the past few years, the low carbon imperative, and pressure from customers, utilities are going to have to figure out how to disrupt their business, or they will themselves be disrupted. I gave the opening keynote […]
You Want Disruption? Can You Handle it?
I’m on a panel today at the Mobile Future Forward event in Seattle. The panel discussion is on disruption, which we met on Friday to discuss over a quick conference call. I actually don’t think a lot about disruption, which is not to say I don’t look for it. I just try to avoid being […]
Why true disruption requires putting the last mile, first.
I have a deep aversion to the word disruption. Mostly because in the context of innovation in technology, it’s carelessly used to invoke sensationalism that just ends up blurring the lines between baby and bath water. We saw this movie before with Facebook-esq Social Business where the use of the term ‘disruptive’ in the media […]
Is Salesforce / Siebel a Classic Disruption Case?
Like many others, I have often used Salesforce / Siebel as a classic example of Innovator’s Dilemma style disruption. Several months ago, in response to this article about Host Analytics, I received a friendly note from former Siebel exec and now venture capitalist Bruce Cleveland saying roughly: “nice PR piece, but the Salesforce/Siebel disruption story is […]
Future of CRM: Next Gen CRM does not look like CRM
Since leaving Salesforce after five and a half years, I am often asked by entrepreneurs and venture investors what the next generation of CRM looks like. Or the billion-dollar question: Who will disrupt Salesforce.com?I have seen well written articles about the future of CRM like this post but I don’t view the world of CRM through this […]
Business Model Disruption and Dealing with Change
A couple of recent events and some commentary around them got me thinking about the current state of business, the pressure to change and how companies respond to the need to change. Change impacts people and organizations in many different…
Connectivity Disrupting Traditional Models: Online Peer to Peer Commerce
As the world became more connected through the Internet in the 1990’s, many disruptive uses of this connectivity were tried and in some cases have grown into wildly successful businesses. One aspect of connectivity is the way it opens up…
It’s Just About the Connections!
Ever feel like, as an industry (or industry analyst), that we make everything seem as complex as possible? I guess it makes sense, the more "technical" or more complex, the more you need us or IT or tech vendors or…
The Social Enterprise: A Case For Disruptive Transformation
One of the watchwords of the 21st century, at least for the first decade, has been innovation. In a world that’s clearly changing all around us at an ever increasing rate, actively pursuing new innovation has usually seemed like the best way for companies to ward off any accumulated failures to adapt to new realities.
