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Three tips for Social CRM adoption

Three tips for Social CRM adoption

By Michael Krigsman on January 28, 2011

Veteran journalist Peter Coffee, who now works for Salesforce.com, asked me for three points that enterprise buyers should consider when introducing social CRM into an organization.

Posted in Business, Technology / Software | Tagged CRM, DNA, Dreamforce2010, Peter Coffee, salesforce.com, social business, social software | 3 Responses

Chatter: From Both Sides Now

Chatter: From Both Sides Now

By Susan Scrupski on December 15, 2010

The gala event, Dreamforce,  isn’t really my gig. The Enterprise Irregulars know “up and down and sideways” everything related to Cloud-computing. One of our EIs, Anshu Sharma, was a key architect  of Salesforce’s database.com offering announced last week.   In short, I spare everyone my uninformed opinion on most things Cloud-computing related for which I’m certain […]

Posted in Technology / Software | Tagged chatter, CRM, df10, Dreamforce2010, Enterprise 2.0, Irregulars, salesforce.com, SFDC, Social CRM, social_business

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