By R "Ray" Wang on September 29, 2014
Frictionless Signatures Key To Matrix Commerce Success On September 16th, 2014, Adobe EchoSign announced native mobile e-signature capability for iOS and Android devices. While EchoSign has been in the cloud for some time, the native capability in mobile allows over 37 million users to send documents for signature, receive e-signatures, e-sign documents, and track documents. […]
Posted in Technology / Software | Tagged adobe, Adobe Echosign, Apps Strategy, bring-your-own-device, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Technology Officer, CHRO, CIO, Cloud, CMO, Constellation Research, Consumerization of IT, CustExp, Customer Experience, CXM, CXO, Cyber security, digital, Digital Business, digital commerce, Digital Disruption, digital goods, Digital identity, Digital signatures, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, E-Commerce, e-Signature, echosign, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Identity, Identity management, Identity Systems, Matrix Commerce, News Analysis, Next Generation Customer Experience, NextGen, order management, order management cycle, order to cash, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By Paul Greenberg on January 22, 2014
“As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need.” Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist’s Lifetime Achievement Award.
Posted in Business, Featured Posts | Tagged Amazon, Amazon Web Services, Amazon.com, Brent Leary, Consumerization, CRM Watchlist, CRM Watchlist 2014, customer service, E-Commerce, Jeff Bezos, Mayday, Social Enterprise |
By R "Ray" Wang on November 25, 2013
Commerce Server Finds Its Logical Home On Wednesday November 20th, 2013, Copenhagen, Denmark based Sitecore acquired Ottawa, Canada based commerceserver.net for an undisclosed price. Originally known as the Microsoft Siteserver and Commerce Server 2000, the product was orphaned by Microsoft, then Ascentium, the key development partner were given the rights to further develop and market […]
Posted in Business | Tagged adobe, Apps Strategy, Ascentium, B2B, B2B E-commerce, B2C, B2C E-commerce, Big Data, BigData, CDO, CEO, Chief Customer Officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, CIO, Cloud, CMS, commerce, Constellation Research, content management system, CRM, Cross Channel Commerce, customer engagement, Customer Experience, customer relationship management, CXP, Data to Decisions, Digital Business, digital marketing, Digital Marketing Transformation, disruptive technologies, E-Commerce, ECommerce, Eloqua, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, ibm, Matrix Commerce, mergers, Mergers And Acquisitions, microsoft, MIcrosoft Commerce Server, Microsoft SharePoint, Microsoft Siteserver, Multi Channel Commerce, News Analysis, NextGen, NextGenCXP, oracle, orchestration, order management, partner ecosystems, partners, R "Ray" Wang;, rwang0, Sitecore, SMITH, Software Insider, SoftwareInsider, vendor strategy, Web Content Management
By R "Ray" Wang on September 6, 2013
Zuora Rides The Wave In The Subscription Economy On September 5th, 2013, Foster City, CA based Zuora, announced $50 million in Series E capital. The announcement has significant ramifications not only for Zuora’s self proclaimed subscription economy category, but also the broader business theme of matrix commerce because Zuora: Expanded the investor pool. Zuora successfully […]
Posted in Business | Tagged Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Benchmark Capital, billing, Business Models, Chief Customer Officer, Chief Financial Officer, Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, Chief Service Officer, Cloud, Cloud Computing, CMO, collaborative consumption, commerce, Constellation Research, Dave Duffield, Digital Business, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise strategy, finance, funding, Funding announcement, Greylock Partners, Index Ventures, Marc Benioff, Matrix Commerce, News Analysis, Next World Capital, Northgate Capital, R "Ray" Wang;, Redpoint Ventures, rwang0, SaaS, Sharing Economy, Shasta Ventures, Software Insider, SoftwareInsider, Tenaya Capital, Tien Zuo, Vulcan Capital, workday, Zuora
By R "Ray" Wang on July 23, 2013
Forward And Commentary Constellation Research keynoted at Ping Identity’s Cloud Identity Summit 2013 in July. Gathered in front of the Identerati, an Identity Manifesto was presented. The research behind that manifesto has been summarized here in this summary. The final big idea research report will offer insight into four of Constellation’s primary research themes, the […]
Posted in Featured Posts, Technology / Software | Tagged #CIS2013, Apps Strategy, B2B, B2B E-commerce, B2B market strategy, B2C, B2C E-commerce, business strategy, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief Security Officer, CIO, Cloud, Cloud Computing, Cloud Identity Summit, CMO, Constellation Research, Consumerization of IT, Corporate Digital Divide, Corporate Strategy, Corporate Vision, Corporate Vision And Strategy, CRM, customer engagement, Customer Experience, customer relationship management (CRM), CXP, Digital Business, Digital Divide, Digital identity, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, E-commerce survey, ECommerce, Engagement Apps, enterprise strategy, future of business, future of work, Identerati, Identity, Identity management, Identity Systems, Matrix Commerce, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGenCXP, Ping Identity, Privacy, Privacy Rights, R "Ray" Wang;, Research Report, Research Summary, rwang0, Software Insider, SoftwareInsider, Speaker Notes
By Louis Columbus on March 25, 2013
The best e-commerce websites have an innate ability to quickly define customer expectations then exceed them by delivering excellent experiences. In the highest-performing e-commerce businesses mobile, social, globalization, cloud and legacy order management systems are all galvanized around that common goal: delight the customer and earn their trust. After reading Gartner’s report Market Insight: Three […]
Posted in Featured Posts, Trends & Concepts | Tagged analytics, Cloud Computing, customer relationship management, Data Driven, E-Commerce, enterprise software, erp, gartner, google, Louis Columbus' blog, mobile, SaaS, Social Media, software as a service, Tech
By R "Ray" Wang on January 28, 2013
Mergers Continue In The Enterprise Software Space On August 7th, 2012, CDC Software and Consona Corporation merged to form Aptean. Over the past six months, Monte Ford, the president of Aptean has made key executive hires, committed to new product investments, and rationalized overhead. Key points in the acquisition include: Merger creates economies of scale. […]
Posted in Business | Tagged acquisition, acquisitions, Apps Strategy, Aptean, CDC Software, Compiere, Consona, Constellation Research, CRM, customer relationship management, customer relationship management (CRM), E-Commerce, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, mergers, Mergers And Acquisitions, News Analysis, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy |
By R "Ray" Wang on March 19, 2012
Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]
Posted in Business, Featured Posts, Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, Bil of Rights, bill of rights, BMC, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Computer Associates, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, COO, cost reduction, CRM, CTO, Customer Support, deployment options, disruptive, disruptive technologies, Disruptive technology, E-Commerce, Emerging Technologies, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise class, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, erp, ibm, Infor, Infor Global Solutions GmbH, Jive, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, microsoft, oracle, QAD, R "Ray" Wang;, Research Report, Research Summary, rimini street, rwang0, sap, SAS Institute, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social media monitoring, social support insights, socialbusiness, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Spinnaker, technology budgets, Technology Optimization, Third Party Maintenance, user strategy, users, vendor strategy
By R "Ray" Wang on March 8, 2012
Forward And Commentary CMO’s seeking to avoid the desensitization that comes with the adoption of new media will want to quickly deploy the Five C’s of Customer Engagement. A. Introduction Social media effectiveness for brands and enterprises will rapidly mirror the trends that email and web sites experienced during the late 1990′s to early 2000′s. […]
Posted in Business | Tagged Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Chief Marketing Officer, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer experience management, CXP, E-Commerce, E-commerce survey, early adoptions, Enterprise apps strategy, marketing, marketing agencies, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, NextGenCXP, Quark Summary, Quarks, R "Ray" Wang;, Research Summary, rwang0, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies |
By Evangelos Simoudis on March 21, 2011
Today we are announcing our investment in 8thbridge (www.8thbridge.com), a company that provides social commerce solutions to mid- and upper-enterprise customers. Following our successful investment in Extole (www.extole.com), a company that provides social marketing solutions to the same market segment, we had been looking for an investment in social commerce to round out or portfolio. […]
Posted in Business | Tagged E-Commerce, eightbridge, Entrepreneurship, Facebook, internet, livingsocial, social commerce, startups
