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e2.0

Why Companies are Using Social Software

Why Companies are Using Social Software

By Michael Fauscette on July 14, 2012

Twice a year, for over three years now, we have conducted a social business survey to look at adoption and usage trends in the enterprise. We recently completed this years survey and are now busy analyzing the data. There are…

Posted in Business | Tagged collaboration, Customer, e2.0, Innovation management, knowledge, SCRM, socbiz, Social, support, Survey | 11 Responses

Image credit: VentureBeat

Enterprise 2.0 and the VC Industry

By Denis Pombriant on June 22, 2011

Enterprise 2.0 came to Boston this week and it provided an interesting snapshot of an emerging market.  At the same time Deloitte and the National Venture Capital Association (NVCA) released a study that calls for a more robust IPO market.  I see connections. First, E2.0 as it is abbreviated, made its annual visit to Boston.  […]

Posted in Featured Posts, Trends & Concepts | Tagged cloudforce, CRM, deloitte, e2.0, e2con, economics, Enterprise 2.0, ibm, IPO, NVCA, salesforce, salesforce.com, Venture Capital | 1 Response

Conversations

Conversations

By Michael Fauscette on May 9, 2011

Businesses operate because of conversations, this is not some great new revelation. We like to talk about how social is about enabling conversations like it’s something revolutionary and new but that’s just not true. I was preparing to give a…

Posted in Business | Tagged communication, conversation, Customer, e2.0, engagement, sales, SCRM, socbiz, Social, social business

Communication and Collaboration in a Social Business World

Communication and Collaboration in a Social Business World

By Michael Fauscette on April 16, 2011

There’s a pretty good argument that a big part of the social business transformation is simply using new and more effective ways to communicate. In fact that’s really one of the fundamental advances that accompanied the adoption of the Internet….

Posted in Business | Tagged activity stream, collaboration, communication, e2.0, email, im, project management, socbiz, social business, work execution

Knowledge Sharing - The "New" Power in the Enterprise

Knowledge Sharing – The "New" Power in the Enterprise

By Michael Fauscette on April 6, 2011

I grew up with the concept that knowledge is power and that hoarding knowledge could lead to a strong power base in an organization. That’s not an unusual view from the recent past and fits a hierarchical structure inside a…

Posted in Business, Featured Posts | Tagged Culture, e2.0, knowledge, share, social collaboration, Social Media, trust, Web 2.0 | 1 Response

Social Business 2011, An Update

Social Business 2011, An Update

By Michael Fauscette on March 1, 2011

It’s been a while since I’ve written a post that updated our current understanding of social business and in a concept that is evolving very rapidly, it’s important to frequently share what we’ve learned. Lately I’ve worked on an infographic…

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, connectivity, Customer, e2.0, employee, ibm, Jive Software, Lithium Technologies, partner, salesforce.com, SCRM, socbiz, social business, social web, socialytics, supplier

Top Ten Predictions for 2011

Top Ten Predictions for 2011

By Michael Fauscette on January 12, 2011

This post is built from our annual IDC group effort to lay out ten predictions. The actual document should be up on IDC.com in a couple of weeks, for those of you who have a subscription anyway, so if you want to learn more about any of the predictions I’d point you there, it has […]

Posted in Featured Posts, Technology / Software | Tagged 2011, 2011 Predictions, appstore, Cloud Computing, collaboration, curation, e2.0, enterprise software, human cloud, idc, networked business, predictions, social business, Social Media, social web, socialytics, Web 2.0 | 1 Response

The Changing World of Communications

The Changing World of Communications

By Michael Fauscette on December 25, 2010

This week in the New York Times an article and a follow on post on the NYT Bits Blog talked about online email use and a report from ComScore that shows a sharp decline in email use among several age…

Posted in Featured Posts, Trends & Concepts | Tagged ARPANET, communication, ComScore, e2.0, email, Enterprise 2.0, mobile, SMS, social business, Webmail | 1 Response

The Human Cloud

The Human Cloud

By Michael Fauscette on December 12, 2010

I spent the past week in the clouds attending Salesforce.com’s Dreamforce conference. Salesforce likes to categorize its products into different "clouds", like sales cloud (sales force automation), service cloud (customer service system), data cloud (crowdsourced contact data), etc. In fact…

Posted in Trends & Concepts | Tagged Amazon Mechanical Turk, Cloud Computing, collaboration, e2.0, Elance, human cloud, oDesk, SaaS, salesforce.com, Service Cloud, Web 2.0, work

Raising the Bar

Raising the Bar

By Michael Fauscette on November 28, 2010

The dynamics of community are changing expectations. Exposure to higher community standards has always tended to raise individual standards, offline or on. Today though, with the widespread use of social networks and proliferation of social media outlets the collective voice…

Posted in Trends & Concepts | Tagged Customer, e2.0, employee, empower, engaged, network, partner, SCRM, Social, social business, supplier | 1 Response

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