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Winds of Change and CRM

Winds of Change and CRM

By Denis Pombriant on February 24, 2011

The upheaval in the Middle East is roiling the energy markets and that will affect CRM.  Year over year, the price of a gallon of regular is up over half a buck nationally and the average price for said gallon is $3.18.  As gas goes so does jet fuel.  The confluence of rising prices, political […]

Posted in Trends & Concepts | Tagged Anneke Seley, CRM, Current Affairs, Diane Hessan, egypt, Gas prices, Libya, technology, Tunisia | 1 Response

The Terror of the Internet in the Middle East

The Terror of the Internet in the Middle East

By Ross Mayfield on February 16, 2011

As we watch the most incredible of events unfold in the Middle East, we certainly don’t know how they will conclude and it may take longer to understand them. Social Media, nay, the Internet, didn’t cause the revolution in Egypt. They underlying cause is more likely ineffective and unjust totalitarian rule. We can dismiss how […]

Posted in Trends & Concepts | Tagged egypt, Hosni Mubarak, Middle East, Politics, rants, revolution, United States, Wikileaks | 1 Response

Egypt’s crisis:  where social media threatens global outsourcing

Egypt’s crisis: where social media threatens global outsourcing

By Phil Fersht on January 31, 2011

When the first response of the government, in times of political crisis, is to shut down the Web, this has a massive impact on the nation’s global sourcing infrastructure to support global businesses.

Posted in Business, Featured Posts | Tagged BPO, China, Current Affairs, egypt, Enterprise Irregulars, Global sourcing, IT Outsourcing / IT Services, itida, Outsourcing, Politics, social networking, Sourcing Best Practises, Sourcing Locations, supply chain, The Future of Outsourcing

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