By Phil Fersht on November 7, 2016
It’s time for a big reset. Investments at a huge level must be made in training and education, not handouts to people who’ve just lost interest in working anymore and like to complain the system is rigged against them.
By Denis Pombriant on October 31, 2016
This is going to be political but you won’t be able to tell which side I’m on (if you choose to read on). You might ask, why on earth would I get involved even tangentially in politics right now and the simple answer is that it impacts CRM and I have a viewpoint. But as […]
By Denis Pombriant on November 14, 2012
I tried to wait a bit before commenting on the election and the Social CRM implications partly out of respect and in part to give everyone a chance to rev down. And these observations have much more to do with social media than with any political party or policy initiative, so please believe me when […]