CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 1
There are six winners that cluster around the “social platform” category. This is such a quickly maturing but not mature area that I actually wrote around 10,000 words on them and thus am splitting up the posts into two. One today and the other on Mon…
CRM Watchlist 2013 Winners: Three Kings – Sales, Process, Analytics
This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…
CRM Watchlist 2013: and now, the Winners!
Today, I’m announcing the 2013 winners of the CRM Watchlist, including the vendors, the consulting/systems integrators, and the Ones to Watch.
CRM Watchlist 2013: It all starts…now. The Finalists
We now enter the last lap of CRM Watchlist 2013. After a year of monitoring and five weeks of reviewing questionnaires, I’m ready to name the finalists for CRM Watchlist 2013. Remember, these aren’t the winners. Each winner will get a review. This is j…
Now You’re All…Customer Experience, Huh? PROVE IT!
There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without …
Dreamforce 12: Social business capabilities evolve in the cloud
Like we needed more confirmation that the cloud is where so much of our businesses are shifting. The evolution of Salesforce is just another proof point that social business will largely exist there too.
Is the social networking monoculture ready to crumble?
The emergence of new social networking services such as Pinterest and a growing base of disgruntled 3rd party developers for the leading services shows that changes in the social networking industry are far from over. It’s also causing a rethinking of …
Guide to Influence(rs) Chapter 3
What to do when you realize influencer monogamy doesn’t work and you need to have and maintain multiple relationships.
How is big data faring in the enterprise?
With the hype sometimes seeming to reach a fever pitch, we take a look at how enterprises are really using big data along with the overall maturity of the new industry itself.
Thoughts and Teases on Business, Customers and Heterogeneous Things
This is a teaser of posts to come on some of the work and thinking I’m doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Con…
