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Emerging Tech

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 1

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 1

By Paul Greenberg on March 7, 2013

There are six winners that cluster around the “social platform” category. This is such a quickly maturing but not mature area that I actually wrote around 10,000 words on them and thus am splitting up the posts into two. One today and the other on Mon…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Social Enterprise | 2 Responses

CRM Watchlist 2013 Winners: Three Kings - Sales, Process, Analytics

CRM Watchlist 2013 Winners: Three Kings – Sales, Process, Analytics

By Paul Greenberg on February 28, 2013

This is probably the most eclectic category – because its so disparate – but its the foundation for many a company’s core business operations – sales, business processes and analytics. Three hot areas. Our winners this year are all accomplished. Let’s…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Social Enterprise, Tech Industry

CRM Watchlist 2013: and now, the Winners!

CRM Watchlist 2013: and now, the Winners!

By Paul Greenberg on January 21, 2013

Today, I’m announcing the 2013 winners of the CRM Watchlist, including the vendors, the consulting/systems integrators, and the Ones to Watch.

Posted in Business, Featured Posts | Tagged CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Enterprise 2.0, Reviews, Tech Industry | 7 Responses

CRM Watchlist 2013: It all starts...now. The Finalists

CRM Watchlist 2013: It all starts…now. The Finalists

By Paul Greenberg on January 7, 2013

We now enter the last lap of CRM Watchlist 2013. After a year of monitoring and five weeks of reviewing questionnaires, I’m ready to name the finalists for CRM Watchlist 2013. Remember, these aren’t the winners. Each winner will get a review. This is j…

Posted in Business, Featured Posts, Technology / Software | Tagged CRM Watchlist, CRM Watchlist 2013, Emerging Tech, enterprise software, Reviews, Tech Industry | 2 Responses

Now You’re All…Customer Experience, Huh? PROVE IT!

Now You’re All…Customer Experience, Huh? PROVE IT!

By Paul Greenberg on November 1, 2012

There are a lot of technology vendors claiming to be focused on customer experience where several months ago they were CRM or EFM or Customer Service or something else. Now they are either changed companies or just jumping on a trend bandwagon without …

Posted in Featured Posts, Trends & Concepts | Tagged Emerging Tech, oracle, sap | 2 Responses

Dreamforce 12: Social business capabilities evolve in the cloud

Dreamforce 12: Social business capabilities evolve in the cloud

By Dion Hinchcliffe on September 20, 2012

Like we needed more confirmation that the cloud is where so much of our businesses are shifting. The evolution of Salesforce is just another proof point that social business will largely exist there too.

Posted in Business, Featured Posts | Tagged AppExchange, Business, Cloud, Cloud Computing, df12, Dreamforce, Emerging Tech, enterprise software, salesforce.com, Service Cloud, social business, Tech Industry

Is the social networking monoculture ready to crumble?

Is the social networking monoculture ready to crumble?

By Dion Hinchcliffe on August 28, 2012

The emergence of new social networking services such as Pinterest and a growing base of disgruntled 3rd party developers for the leading services shows that changes in the social networking industry are far from over. It’s also causing a rethinking of …

Posted in Featured Posts, Trends & Concepts | Tagged Consumerization, Emerging Tech, Social Enterprise, start ups | 1 Response

Guide to Influence(rs) Chapter 3

Guide to Influence(rs) Chapter 3

By Paul Greenberg on August 28, 2012

What to do when you realize influencer monogamy doesn’t work and you need to have and maintain multiple relationships.

Posted in Business, Featured Posts | Tagged collaboration, Emerging Tech, Influencer Guide, influencer relations, International finance | 1 Response

How is big data faring in the enterprise?

How is big data faring in the enterprise?

By Dion Hinchcliffe on August 10, 2012

With the hype sometimes seeming to reach a fever pitch, we take a look at how enterprises are really using big data along with the overall maturity of the new industry itself.

Posted in Featured Posts, Technology / Software | Tagged BigData, Data Warehousing, databases, deloitte, Emerging Tech, hadoop, NoSQL | 6 Responses

Thoughts and Teases on Business, Customers and Heterogeneous Things

Thoughts and Teases on Business, Customers and Heterogeneous Things

By Paul Greenberg on July 20, 2012

This is a teaser of posts to come on some of the work and thinking I’m doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Con…

Posted in Business, Featured Posts | Tagged Cloud, Data Management, Emerging Tech, microsoft, salesforce.com, samsung

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