When software conforms to how *you* want to work…
I rarely talk about SAP or my work on this blog. But something happened last week that marks a personal milestone for me and our team in this journey to transform how we work and connect with customers and partners. I’m privileged that my day job has been the vehicle to see this future state […]
On Satya Nadella and being Indian….
The ethnic conclusions implied in the title of this Bloomberg article “Why Microsoft and Everyone Else loves Indian CEOs” makes me really uncomfortable. To be clear, I am very proud that someone from my ”-’hood” made it to the top of the heap. But what I celebrate here the most is not necessarily that Satya is [&hellip
Who Spiked the Enterprise Activity Stream?
As someone who leads products and even before I did, I’ve never understood the obsession with feeds and activity streams in the context of enterprise social software applications or for that matter, enterprise software applications. The bedrock of the fabled “Facebook for the Enterprise” meme was the feed and enterprise software applications rushed to re-produce […]
Social Media: Is the juice worth the squeeze?
Nora Aufreiter, Julien Boudet and Vivian Weng at McKinsey and Co. have published some excellent research on the current state of consumer email that came my way via my old pal and newly minted colleague, Maggie Fox. Just as Altimeter Research founder Charlene Li’s work on internal social technology usage showed less than what you might [&hellip
pretzel logic: l’acte deux
Five years ago I started this blog because I felt really strongly about an ill conceived contention in a blog post about the promise of RSS. Hours before I read that post, I had no intention or desire to blog but I felt really strongly about my PoV and decided to put up a blog […]
Much ado about Competitive nothings
Nmachi Jidenma writes about the undue focus we put on the competition. This is written with individuals in mind but I think it matters to emerging software categories as well. My favorite lines: “It only makes sense that competing with others distracts from the distinctiveness that makes our art special. By comparing ourselves with others, we […]
Putting the “Relationship” back in Customer Relationship Management
Wrote a post about what today’s customer expects in terms of “relationships” on SAP’s Customer Edge Blog. Here is a snippet: ———– Transactional CRM, the system of record technology that lets you manage a sales cycle, a customer service request and marketing activity, is critical to make official records of who did what. But here’s […]
Connecting vs Reaching
This snippet by way of Stowe Boyd really struck a chord with me with respect to the difference between social networks and enterprise social networks. Sheryl Sandberg of Facebook got called out by Maureen Dowd in this New York TImes article: “Sandberg may mean well, and she may be setting up a run for national […]
#SAPPHIRENOW – What Business does Social have?
SAPPHIRE NOW and SAP TechEd, the European version of SAPs flagship customer event starts tomorrow in Madrid. It’s my first time here since joining SAP this summer and I’m really looking forward to it. From my (social and collaborative) vantage point, European Events are very special. I’ve spoken at many of them over the last three […]
Feeds and Mullets #socbiz #ensw
Brilliant New York Times UX designer and author Alex Wright, someone I’ve had the privilege to work closely with, said to me a decade ago that “Tags are the new Mullet”. Back in the mid 2000′s, those garish word-clouds made popular by Delicious showed up everywhere and only those of us geekily-inclined really employed them in […]
