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Enterprise Web 2.0

Enterprise 2.0 and improved business performance

Enterprise 2.0 and improved business performance

By Dion Hinchcliffe on April 14, 2010

There’s been some useful and interesting discussion in the blogosphere recently about collaborative social tools and their potential to improve business performance. Especially good takes have come from Hutch Carpenter, Sameer Patel, Ross Dawson, and ZDNet’s own Dennis Howlett.

At the core of this discussion is this essential question: Can social tools reach the “hard numbers” part of a business enough to make a real difference?

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, collaboration, Convergence, Dennis Howlett, Enterprise 2.0, Enterprise Web 2.0, Grassroots Community, Hutch Carpenter, SaaS, social computing, social software, ZDNet

When online communities go to work

When online communities go to work

By Dion Hinchcliffe on March 22, 2010

While the debate continues on about whether consumer social networking is an effective model for how we should run our organizations in the future, one under-appreciated online phenomenon is quietly and steadily remaking the very notion of business itself.

The world of online communities has evolved with social computing to become one of the most powerful new models for getting work done. Read my exploration of “When online communities go to work.”

Posted in Featured Posts, Trends & Concepts | Tagged blogs, Business Models, Community, community management, Crowdsourcing, Customer Community, Customer Self-Service, Digital Strategy, Encouraging Unintended Uses, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, Grassroots Community, Innovation marketplace, Prediction markets, Products, Right To Remix, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Web as Platform, Wikis

Webciety and Enterprise 2.0: A snapshot of today's social computing conversations

Webciety and Enterprise 2.0: A snapshot of today’s social computing conversations

By Dion Hinchcliffe on March 5, 2010

Though smaller than in year’s past, Germany’s CeBIT trade show in Hanover this week remains one of the giants of the industry and is a must-attend event for much of Europe’s technology leaders. For the last two years, I have been participating in Webciety, a show within a show that explores the emerging 21st century digital lifestyle.

Here is a breakdown of how Europe is looking at Enterprise 2.0 adoption and how it affects us as well.

Posted in Featured Posts, Technology / Software, Trends & Concepts | Tagged Architecture of Participation, blogs, Cloud Computing, collaboration, Collective intelligence, community management, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, mashups, Network effects, Products, SaaS, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Wikis

The Facebook imperative for enterprise software

The Facebook imperative for enterprise software

By Dion Hinchcliffe on February 28, 2010

Marc Benioff, CEO of Salesforce, the well-known CRM and cloud computing company (and now soon-to-be social software vendor) wrote a guest post on TechCrunch late last week making the case for “why enterprise software should take its cues from Facebook and become more social.”

What then does this mean for the future of IT and what impacts will social computing ultimately have on the enterprise.

Posted in Featured Posts, Technology / Software | Tagged Architecture of Participation, Cloud Computing, Collective intelligence, Community, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Network effects, SaaS, social computing, Social Economy, Social Media, social networking, social software, social web, The Social Graph, Web 2.0, Web 2.0 Platforms, Web as Platform

Making government more open and social

Making government more open and social

By Dion Hinchcliffe on February 28, 2010

Can social tools and community-based approaches truly help our government function better and operate more efficiently? Will open access to government data create important new opportunities for citizens and increase transparency? As we’ll see, these two questions are currently top-of-mind in many public sector policy discussions this year. The questions also herald underlying forces at work in the government landscape in many countries around the world, including the United states.

Here are some of the initiatives that are taking place this year and what’s happening with Government 2.0 as 2010 begins to heat up.

Posted in Featured Posts, Trends & Concepts | Tagged Architecture of Participation, blogs, Business Models, collaboration, Collective intelligence, Community, community management, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Governance, Government 2.0, Grassroots Community, Open APIs, social computing, Social Economy, Social Media, social networking, social software, social web, Web 2.0, Web as Platform, Wikis

Ten emerging Enterprise 2.0 technologies to watch

Ten emerging Enterprise 2.0 technologies to watch

By Dion Hinchcliffe on February 22, 2010

Two significant and closely related trends in enterprise computing this year are the growth of Software-as-a-service (SaaS) and social computing. By most accounts, both are gaining ground fairly rapidly while still not being used for core business functions or mission critical applications in most large firms, at least not yet.

Here’s a breakdown of what Enterprise 2.0 technologies and products to watch this year.

Posted in Featured Posts, Technology / Software | Tagged blogs, Business Models, collaboration, Community, community management, Convergence, Customer Community, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, Grassroots Community, Identity, LDAP, openid, Products, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Web as Platform, Web services, Wikis | 2 Responses

SAP's 12Sprints joins the social enterprise bandwagon

SAP’s 12Sprints joins the social enterprise bandwagon

By Dion Hinchcliffe on February 4, 2010

I spent some time this morning working with SAP’s new 12Sprints collaboration service, which was announced earlier this week. Available free in open beta immediately, it’s a cloud-based service that’s a cross between Basecamp and Google Wave and is ostensibly designed for team collaboration. Not incidentally, 12Sprints is also clearly a social application and it includes viral invitation, extensive commenting and discussion capabilities, and interesting new twists on measuring community opinion such as real time consensus tracking. Here’s my analysis and breakdown.

Posted in Featured Posts, Technology / Software | Tagged Architecture of Participation, blogs, Cloud Computing, collaboration, Collective intelligence, Community, Enterprise 2.0, Enterprise Web 2.0, Google Wave, Microsoft SharePoint, Products, SaaS, sap, social computing, social networks, social software, Web 2.0, Web 2.0 Platforms, Web as Platform, Wikis | 1 Response

Social CRM: Ground zero for Enterprise 2.0 in 2010

Social CRM: Ground zero for Enterprise 2.0 in 2010

By Dion Hinchcliffe on February 3, 2010

There’s been some debate recently on whether Social CRM is part of the broader Enterprise 2.0 story. I try to answer the question and explore some of the latest thinking on social business and how it can help transform the customer relationship for real competitive advantage.

Posted in Featured Posts, Trends & Concepts | Tagged Architecture of Participation, Business Models, collaboration, Collective intelligence, Community, community management, Customer Community, Design Patterns, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Grassroots Community, social computing, Social CRM, Social Economy, Social Enterprise, Social Media, social networking, social software

The social Web in 2010: The emerging standards and technologies to watch

The social Web in 2010: The emerging standards and technologies to watch

By Dion Hinchcliffe on January 20, 2010

The emergence of Facebook, Twitter, and the rest of the social Web as a global force in the last several years has done a great deal to highlight their potential to fundamentally alter the way we communicate and collaborate both at home and in business. However, despite the movement of social computing into our daily lives we’re all clearly on a long journey together as the technologies themselves emerge from infancy.

The state-of-the-art today when it comes to the social computing environments that surround us now — in our browsers, mobile devices, and elsewhere — underscore how much more we have left to do to make these new modes of digital conversation and discourse become mature, efficient, safe, and truly useful.

Fortunately the Web doesn’t stand still and there continues continues to be rapid research and development when it comes to the mechanics of today’s online social universe. There are many new efforts under way to refine and improve the world of social media, some of which we’ll explore here and many which are just beginning…

Posted in Featured Posts, Trends & Concepts | Tagged atom, Badges, blogs, collaboration, Community, Convergence, Enterprise Web 2.0, Facebook, Gadgets, Identity 2.0, Lightweight Service Models, Loosely Joined, microformats, Open APIs, openid, Products, RSS, SaaS, Small Pieces, social computing, Social Media, social networking, social networks, social software, social web, Structured Content, The Social Graph, Twitter, User Generated Content, Web 2.0, Web 2.0 Platforms, Web as Platform, Web services, widgets, Wikis

Fixing IT in the cloud computing era

Fixing IT in the cloud computing era

By Dion Hinchcliffe on January 7, 2010

The reality of cloud computing as it exists today already offers significant potential to IT departments that want to cut costs, lighten their infrastructure footprint, and adopt agile new technologies. Whether it’s private clouds or public ones, all signs point towards it being one of the top new approaches for enterprise IT for 2010. It’s […]

Posted in Business, Featured Posts | Tagged Cloud Computing, Customer Self-Service, E-Commerce, Enterprise Web 2.0, Governance, mashups, SaaS, Service-oriented architecture, SOA, Web 2.0, Web 2.0 Platforms, Web as Platform, ZDNet

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