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ESN

Working out Loud for a Better World – Part I

Working out Loud for a Better World – Part I

By Susan Scrupski on November 18, 2016

It was about six years ago that the concept of “Working out Loud” started picking up traction in the blogosphere. It was an easy way to describe the contagious, fun way to work in a more transparent, generous, and authentic way.  Of course, you needed a platform to work out loud on, but the tribe who was following […]

Posted in Business | Tagged ESN, social_business, WoLweek, Working Out Loud, yammer

SMILE London Workshops 2016 – Enterprise Social Networks and more

SMILE London Workshops 2016 – Enterprise Social Networks and more

By David Terrar on June 1, 2016

Back on 12 May, Marc Wright of Simply Communicate kindly invited us to join in the latest version of his Social Media Inside the Large Enterprise London Workshops. The new format has 4 time slots each with 3 choices of workshop, so you could attend 4 out of 12. They covered a varied set of […]

Posted in Trends & Concepts | Tagged collaboration, corporate culture, enterprise, enterprise social network, ESN, events, London, Simply Communicate, Simply Succeed, social business, Social Media

What is Your Network Telling You?

What is Your Network Telling You?

By Susan Scrupski on April 1, 2016

I caught up this week with Cai Kjaer whom I’ve known via the social web as one of the founders of Optimice.  We used Optimice at Change Agents Worldwide to map our core competencies within the network.  I’ve always been a big fan of Social Network Analysis (SNA), and feel we are leaving a lot of […]

Posted in Technology / Software | Tagged adoption, Cai Kjaer, chatter, Enterprise 2.0, enterprise social networks, ESN, innovation, Optimice, SNA, social network analysis, social networking, SWOOP, yammer

Better Business Decisions: Assistive Technology

Better Business Decisions: Assistive Technology

By Michael Fauscette on July 20, 2015

Throughout the day, every day, employees make decisions that have an impact on businesses. There are all sorts of decision and organizational models that are common, many that still cling to the old industrial (hierarchical) model of structuring and managing a business. In the information age making decisions is a critical business function of what […]

Posted in Featured Posts, Technology / Software | Tagged AI, Artificial intelligence, assistive tech, Biz Network, business network, cognitive, Computing, decision, decision systems, ESN, modernization, network, next-gen business, transformation

Cloud Software and Business Modernization Part Two: Customer Experience

Cloud Software and Business Modernization Part Two: Customer Experience

By Michael Fauscette on May 22, 2015

Building and executing on a customer experience (CX) strategy is one of the most pressing areas of business modernization. The Internet has created new interaction models and channels, as well as created an expectation of immediacy. Companies are struggling to keep up with the expectations and new interaction models. The explosion of new and changing […]

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, business modernization, business strategy, Cloud, Community, CRM, Customer, Customer Experience, CX, CX model, Digital Transformation, Enterprise 2.0, ESN, marketing, mobile, networked business, SaaS, Social CRM, Social Enterprise, social marketing, social web, strategy, technology, Technology / Software, transformation, Web 2.0, Web 3.0, Web/Tech

Some Non-Predictions for 2015

Some Non-Predictions for 2015

By Michael Fauscette on January 7, 2015

It’s that time of new year when you get deluged with analysts / bloggers predictions and prognostications. I join in most years, and of course there’s the IDC predictions process to contend with as well. This year I swore that I was skipping it. I’ve already done the new IDC “Futurescape” document and webcast with my […]

Posted in Featured Posts, Trends & Concepts | Tagged 2015, applications, Big Data, Business, Cloud, CX, data, ESN, mobile, net neutrality, platform, predictions, Privacy, security, Social, strategy, technology

Social Business and Digital Strategy

Social Business and Digital Strategy

By Michael Fauscette on November 12, 2014

Social business, collaboration, community and content, is there real business value tucked away in those words? Digital transformation, digital strategy and digital disruption, are businesses really feeling the pressure to do somethings differently and by changing can they be more competitive, grow faster and be more successful? What’s different today that would help businesses unlock […]

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Community, content, Customer, CX, digital, employee, ESN, internet, networks, socbiz, Social, strategy, transformation, work, Workforce

Why is Good Customer Service So Difficult?

Why is Good Customer Service So Difficult?

By Michael Fauscette on October 20, 2014

This could easily be a rant based on some recent customer service experiences but I’m going to avoid that and instead look at what companies are facing today in trying to meet customer expectations. I read recently that Comcast has finally appointed a VP to try and address their extremely poor customer service (I’d say […]

Posted in Business, Featured Posts | Tagged Business, CRM, Culture, Customer, customer service, CX, ESN, experience, internet, socbiz, Social, systems | 1 Response

Is Collaboration Part of Your Customer Experience Strategy?

Is Collaboration Part of Your Customer Experience Strategy?

By Michael Fauscette on August 26, 2014

The conversation about customer experience as a business strategy continues to get lot’s of attention as companies struggle to figure out how to do business in a changing, consumer driven marketplace. A lot of these conversation have focused on the outward facing issues, changing marketing and sales or executing customer service in a new or […]

Posted in Featured Posts, Trends & Concepts | Tagged change, collaboration, CRM, Customer, CX, employees, ESN, experience, socbiz, Social | 2 Responses

Disrupting Today's Workplace - Part One

Disrupting Today’s Workplace – Part One

By Michael Fauscette on June 11, 2014

I laugh every time I write the title “future of work”, I mean, how presumptuous can one document / post / presentation be to outline the entire future of work. I’m going with “disruption of work” for this one. Oh well, titles aside, it’s a topic that I’m extremely interested in, and have been looking […]

Posted in Featured Posts, Trends & Concepts | Tagged Business, Business Models, collaboration, disruptwork, employee, ESN, FoW, future of work, Knowledge Management, Management, networks, Organization, Organizational structure, socbiz, Social, work

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