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expectations

Marketing in 2014 - Part One

Marketing in 2014 – Part One

By Michael Fauscette on March 13, 2014

The entire business world is dealing with a lot of change, and it’s being felt across all organizations and departments. The Internet and the four technology pillars (social, mobile, cloud and big data/analytics) are driving all sorts of new technologies and new processes and activities related to those new technologies. This is all good, challenging, […]

Posted in Business, Featured Posts | Tagged automation, change, CRM, Customer, CX, employee, expectations, inbound, marketing, outbound, socbiz, technology | 1 Response

Is Social Business Dead?

Is Social Business Dead?

By Michael Fauscette on January 30, 2013

Has social for business run its course and now we should just move on, because there’s “nothing to see here”? Have businesses given it a good go and, finding no value, are they abandoning their efforts?

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Consumerization, CX, Decision making, ESN, expectations, experience, Facebook, internet, mobile, socbiz, Social, social business, Social Media, work | 2 Responses

Responding in "Social Web" Time

Responding in "Social Web" Time

By Michael Fauscette on April 8, 2012

When we talk about the impact of the social web, social business, social CRM, consumerization of IT…almost anything that has to do with the changing business environment, the topic that universally comes up is the change in people’s expectations. This applies to employees, who want a user experience for the enterprise that is as “good” […]

Posted in Featured Posts, Trends & Concepts | Tagged conversations, customer service, employees, expectations, Facebook, internet, social web. SCRM, Web 2.0 | 3 Responses

Changing Expectations

Changing Expectations

By Michael Fauscette on May 22, 2011

I was flying across the US last week and was really annoyed to find that my flight didn’t have Wifi. I mean really, 6 hours without an Internet connection, how would I get anything done? Of course when I have…

Posted in Business | Tagged CRM, customer service, expectations, SCRM, socbiz, Social, Verizon

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