By Phil Fersht on June 3, 2016
Dinanath (Dina) Kholkar is Global Head of Business Process Services at Tata Consultancy Services As we endlessly debate the future of the global IT service delivery in the wake of advances in automation, digital disruption and the ability to maintain double digit growth rates, one area that has steadfastly kept to respectable growth and improved […]
Posted in Business | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Design thinking, dina kholhar, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Heros, procurement, TCS
By Phil Fersht on April 25, 2016
Growth in offshore-dominated services may be slowing for traditional IT support services, but for multi-process Finance and Accounting (F&A) services engagements, 2015 saw the market continue to grow at a 10% clip. Why? Because F&A outsourcing is about 10 years behind IT outsourcing – in terms of adoption – and is a market that can quickly […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, Finance & Accounting BPO, HfS Blueprint Results, Phil Fersht, Robotic Process Automation
By Phil Fersht on April 18, 2016
When your enterprise is increasingly dependent on hiring “Millennials” with digital skills and lower wage needs, you’d better figure out a plan for creating exciting, challenging career paths, or you’re pretty much already doomed. Sadly, our Talent in BPO study from last year tells a very depressing tale when you ask BPO delivery executives what they […]
Posted in Business, Featured Posts | Tagged 2015 Talent in BPO Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, Healthcare and Outsourcing, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Knowledge Process Outsourcing & Analytics, millennials, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy |
By Phil Fersht on April 8, 2016
75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the finance function of the future really look like? Join us on April 21st to be part of this exclusive webinar and find out! Join these experts from HfS Research, Genpact, […]
Posted in Business | Tagged Analytics and Big Data, Cognitive Computing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, Genpact, Knowledge Process Outsourcing & Analytics, KPMG, Outsourcing Advisors, Robotic Process Automation, Sourcing Change Management, Survey: Re-architecting Finance for the Digital Age
By Phil Fersht on March 18, 2016
Amidst the relentless robo-hype in our current era of robotic rhetoric, it’s fast-emerging that many buyers and service providers are really struggling to work together to create workable Robotic Process Automation initiatives – in many cases, neither are willing to make the necessary investments, trade-offs or sacrifices to make his work. So let’s start with […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cognitive Computing, Design thinking, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, PaaS, Robotic Process Automation, robotics, RPA, SaaS, Security and Risk, Sourcing Change Management, The As-a-Service Economy
By Phil Fersht on March 15, 2016
A momentous event occurred in the world of Robotic Process Automation (RPA) today, when its pioneering vendor, Blue Prism, became the first pureplay RPA vendor to announce officially its intention to IPO. Naturally, this sparked some feverish debate among the RPA cognerati over whether we may see one of the established services firms make a […]
Posted in Featured Posts, Technology / Software | Tagged #Crazymergerideas, Analytics and Big Data, Business Process Outsourcing (BPO), Cognitive Computing, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, ibm, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Phil Fersht, Robotic Process Automation, Security and Risk, Sourcing Change Management, The As-a-Service Economy
By Phil Fersht on March 4, 2016
“Our clients come back from conferences demanding they need an Automation and a Digital strategy, with no idea what they are”, said a senior partner in a Big 4 consultancy yesterday. I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Phil Fersht, Robotic Process Automation, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on January 5, 2016
What will really happen as we embark on our negative revenue growth journey? Here are five scenarios detailing how this will play out…
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Cognitive Computing, Contact Center and Omni-Channel, CRM and Marketing, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, jamie snowdon, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on December 1, 2015
2016 will mark our seventh as a analyst firm and will be our most expansive as we tackle many emerging areas and industries. Yes, we have come an awfully long way since the days people thought we “only covered BPO”: Click to Enlarge The analyst industry’s most ambitious 2016 research agenda tackles the continuum from legacy operations […]
Posted in Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, procurement, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on November 29, 2015
Our current in-the-field study looking at Re-architecting the Finance Function for the Digital Age (click here if you are yet to complete it) is confirming some major changes in the capabilities organizations need from their finance staff: What’s eye-opening, here, is the softening focus on analytics skills and the huge increase in the need to […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Analytics and Big Data, automation, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Change Management, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR, HR Strategy, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, robotics, Robotocs, SaaS, Sourcing Change Management, Survey: Re-architecting Finance for the Digital Age, talent, Talent in Sourcing, The As-a-Service Economy
