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Finance & Accounting BPO

Concentrix buys its way into the customer experience management Winner’s Circle

Concentrix buys its way into the customer experience management Winner’s Circle

By Phil Fersht on September 12, 2013

Concentrix’s investors, SYNEXX, were clearly so impressed with IBM’s performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselves

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Cloud Computing, CRM and Marketing, Current Affairs, enter, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, HR Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing Vendors, SMAC and Big Data, The Future of Outsourcing

Replay of “Outsourcing is DEAD! Long Live Outsourcing…”

Replay of “Outsourcing is DEAD! Long Live Outsourcing…”

By Phil Fersht on June 28, 2013

Firstly folks, apologies for the dramatic title, but it certainly worked – we had a record 1,400 participants tuning in to yesterday’s webcast, to discuss the key findings of the largest-ever global study of enterprises’ outsourcing intentions and dynamics, covering 1,355 industry stakeholders, which we conducted with the support of KMPG’s Shared Services and Outsourcing Advisory group. […]

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, CRM and Marketing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfS, HfS Surveys: State of the Outsourcing 2013, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing Advisors, Outsourcing Research, PaaS, procurement, SaaS, Security and Risk, social networking, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

Join us to debate the great outsourcing talent paradox

Join us to debate the great outsourcing talent paradox

By Phil Fersht on May 14, 2013

Cranking it up to Eleven (left to right)… Anoop, Henric and John You firm has incredible talent that performs miracles of heightened performance with your outsourcing relationships.  Your provider serves up boundless dollops of innovations that never cease to delight. Then don’t bother to tune in this coming Thursday to debate the State of Outsourcing […]

Posted in Business | Tagged Accenture, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cigna, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HR, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing

click to enlarge

Step aside Magic Quadrant, hello Blueprint

By Phil Fersht on March 25, 2013

After three years of hard labor, we, at HfS, are proud to launch our first “HfS Blueprint” that we believe is the a revolutionary crowdsourced methodology for evaluating business and IT service providers.

Posted in Featured Posts, Trends & Concepts | Tagged Blueprint, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Finance & Accounting BPO, HfS, Innovation in Outsourcing, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, The HfS Blueprint | 4 Responses

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

By Phil Fersht on March 18, 2013

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, ITO, Outsourcing Research, Phil Fersht, Talent in Sourcing, The Future of Outsourcing

Why the mid-market is the mother-in-law of outsourcing

Why the mid-market is the mother-in-law of outsourcing

By Phil Fersht on March 11, 2013

When is comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

Posted in Business, Featured Posts | Tagged ADP, business platforms, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Dynamics Phil Fersht, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, microsoft, oracle, Outsourcing and Politics, Outsourcing Research, PaaS, SaaS, salesforce.com, sap, SFDC, Talent in Sourcing, The Future of Outsourcing, workday

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

By Phil Fersht on January 28, 2013

2013: A new dawn for a maturing outsourcing industry Make no bones about it:  2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, the largest-ever research survey focused on IT and business function outsourcing, clearly shows that […]

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing, Outsourcing Research, PaaS, procurement, SaaS, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | 2 Responses

Can we ever get back to the “thinking” workforce?

Can we ever get back to the “thinking” workforce?

By Phil Fersht on December 2, 2012

For a long while now, I have privately been concerned about the negative impact the modern work culture is having on the disintegration of work ethics within many of today’s firms.  Many workers, whose jobs once forced them to think and focus, have today become reactive, easily-distracted and operational.   It first dawned on me […]

Posted in Business, Featured Posts | Tagged analytics, Business Process Outsourcing (BPO), Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, Phil Fersht, social networking, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing

So… who’s got the bottle to buy HP’s BPO services business?

So… who’s got the bottle to buy HP’s BPO services business?

By Phil Fersht on November 27, 2012

In today’s commodotizing market for IT and business services, HP’s services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders.

Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Healthcare and Outsourcing, hp, HR Outsourcing, IT Outsourcing / IT Services, Outsourcing and Politics, Outsourcing Vendors, Phil Fersht, Talent in Sourcing, The Future of Outsourcing | 1 Response

Are YOU ready for dreamSource?

Are YOU ready for dreamSource?

By Phil Fersht on November 16, 2012

Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, dreamsource, enterprise social networking, Finance & Accounting BPO, Global Business Services, Healthcare and Outsourcing, HfS, HfS Research Company News, Industry-specific Outsourcing, innovation, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing, Outsourcing Events, social networking, Sourcing, Sourcing Change Management, talent, Talent in Sourcing, The Future of Outsourcing

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