• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

Financial Services Sourcing Strategies

The Progressive BPO Train has left the Station – is IBM on it?

The Progressive BPO Train has left the Station – is IBM on it?

By Phil Fersht on March 10, 2014

We would have major concerns about IBM’s positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Cloud Computing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, IaaS and BPaaS, ibm, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Vendors, PaaS, SaaS, SMAC and Big Data, Talent in Sourcing, The Future of Outsourcing

Keshav’s Kingdom

Keshav’s Kingdom

By Phil Fersht on March 7, 2014

Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, keshav murugesh, Knowledge Process Outsourcing & Analytics, Outsourcing Heros, Outsourcing Vendors, Sourcing Change Management, The Future of Outsourcing, WNS

Four make Winner’s Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

Four make Winner’s Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

By Phil Fersht on February 25, 2014

HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfS Blueprint Results, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, mobility, The Future of Outsourcing, The Internet of Things

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

By Phil Fersht on November 11, 2013

When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-0nset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]

Posted in Business | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, SaaS, Security and Risk, SMAC and Big Data, social networking, Sourcing Change Management, Sourcing Locations, Sustainabiity & Corporate Social Responsibility, Talent in Sourcing, The Future of Outsourcing, The Internet of Things | 1 Response

Replay of “Outsourcing is DEAD! Long Live Outsourcing…”

Replay of “Outsourcing is DEAD! Long Live Outsourcing…”

By Phil Fersht on June 28, 2013

Firstly folks, apologies for the dramatic title, but it certainly worked – we had a record 1,400 participants tuning in to yesterday’s webcast, to discuss the key findings of the largest-ever global study of enterprises’ outsourcing intentions and dynamics, covering 1,355 industry stakeholders, which we conducted with the support of KMPG’s Shared Services and Outsourcing Advisory group. […]

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, CRM and Marketing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfS, HfS Surveys: State of the Outsourcing 2013, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing Advisors, Outsourcing Research, PaaS, procurement, SaaS, Security and Risk, social networking, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

By Phil Fersht on January 28, 2013

2013: A new dawn for a maturing outsourcing industry Make no bones about it:  2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, the largest-ever research survey focused on IT and business function outsourcing, clearly shows that […]

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, Legal Services Outsourcing, Outsourcing, Outsourcing Research, PaaS, procurement, SaaS, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing | 2 Responses

The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!

By Phil Fersht on September 4, 2012

We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Research, Outsourcing Vendors, social networking, Sourcing Change Management, The Future of Outsourcing

If you were too hungover to join our predictions webcast, here’s the replay

If you were too hungover to join our predictions webcast, here’s the replay

By Phil Fersht on December 20, 2011

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay.  You can also download your copy of the slides here. And if you can’t be bothered to listen to any of it, here were some of our predictions* highlights: 1. Outsourcing Providers will […]

Posted in Business | Tagged BPO, Cloud Computing, Current Affairs, ed caso, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HfS Research, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing, Outsourcing Advisors, Outsourcing Events, Outsourcing Research, Phil Fersht, procurement, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing, wells fargo

It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

By Phil Fersht on December 9, 2011

For better or for worse, for richer, for poorer, until many missed SLAs do us part. Imagine committing to someone for 15 years?  Most marriages are long-divorced by that stage, companies rise and fall, entire countries are created, invaded and may even go bankrupt… So how about standardizing life assurance and pension policies for said […]

Posted in Business | Tagged BPO, Current Affairs, Diligenta, Financial Services Sourcing Strategies, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Vendors, Phil Fersht, Sourcing Best Practises, Sourcing Change Management, Sourcing Locations, TCS, The Future of Outsourcing

As InfosysBPO reaches the $500m mark, is it ready for the big-time?

As InfosysBPO reaches the $500m mark, is it ready for the big-time?

By Phil Fersht on November 21, 2011

InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.

Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, HR Outsourcing, Industry-specific Outsourcing, Infosys, InfosysBPO, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Events, Outsourcing Vendors, Phil Fersht, procurement, The Future of Outsourcing

Next »

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • What makes a remote employee successful?
  • Zoho Recruit + SkillSurvey: Better together
  • Zoho Show integrates with Zoho Sprints: Gather project insights through visually compelling reports
  • How organizations can celebrate Employee Appreciation Day virtually
  • Does payroll processing fall under the HR department?
  • Introducing Pop-Ups and Banners in PageSense
  • Zoho Recruit – The G2 Chartbuster
  • The Periodic Table of Marketing Extensions
  • 11 Email marketing best practices for 2021
  • Popular software systems used by HR professionals
  • Why choose TransMail for your transactional emails?
  • Are Tuesdays really the best days to send emails?
  • 7 ways to manage team inboxes like a pro
  • Remove unnecessary error lines and improve language skills? We did both.
  • Top trends that will shape the global workforce in 2021

EI Tweets

My Tweets

Popular Posts

  • 10 Ways AI And Machine Learning Are Improving Marketing In 2021
  • 10 Ways People Find Relevant Information
  • 10 Charts That Will Change Your Perspective Of Microsoft Azure’s Growth
  • Workday and Peakon. My take.
  • Strategy, Business Model, and Who's Your Customer
  • Google’s Woes and the Right to Be Pixilated
  • Who should be in charge of Enterprise 2.0?
  • Burning Platform: A review of RISE with SAP

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: