By Jason Busch on May 27, 2010
In part 1 of this series examining Genpact’s capabilities in procurement, I took a look at their broader capabilities and positioning in the sector. In this post, I’ll double-click on their unique processes and approaches to delivering procurement BPO results in the source to pay arena. Within this area, Genpact breaks their capabilities down into […]
By Phil Fersht on May 26, 2010
Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.
Posted in Business | Tagged BPaaS, BPO, business process outsourcing, Cloud Computing, Engineering & Supply Chain Outsourcing, fersht, Genpact, Horses For Sources, Innovation in Outsourcing, netsuite, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, procurement, SaaS, The Future of Outsourcing, Zach Nelson | 1 Response
By Jason Busch on May 26, 2010
I had the chance to attend Genpact’s industry analyst day last week in Boston. During the meeting, which didn’t focus on procurement or supply chain exclusively but rather broader BPO, I was stricken by the frequency with which the management team continued to refer back to Spend Management, supply management topics and procurement case examples […]