By Phil Fersht on April 18, 2016
When your enterprise is increasingly dependent on hiring “Millennials” with digital skills and lower wage needs, you’d better figure out a plan for creating exciting, challenging career paths, or you’re pretty much already doomed. Sadly, our Talent in BPO study from last year tells a very depressing tale when you ask BPO delivery executives what they […]
Posted in Business, Featured Posts | Tagged 2015 Talent in BPO Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, Healthcare and Outsourcing, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Knowledge Process Outsourcing & Analytics, millennials, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy |
By Phil Fersht on January 25, 2016
Unprecedented pressure being applied to operations leaders to drive more value, without huge investment increases, is forging a dire need for the vast majority of service buyers and their providers to change how they work together. The legacy model of “we pay, and you deliver for cheap and we don’t really want you getting involved with […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 HfS Buyers Summit, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Design thinking, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Blueprint Results
By Phil Fersht on January 7, 2016
We’ve pooled all the big discussion topics from our recent service buyers summit in Harvard and let our analysts loose to demand 10 big things the industry needs to address if we are going to drag ourselves away from legacy land and avoid becoming massage therapists… and venture into the promised land of the As-a-Service Economy: […]
Posted in Business, Featured Posts, Trends & Concepts | Tagged 2015 HfS Buyers Summit, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Cognitive Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Global Business Services, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on December 1, 2015
2016 will mark our seventh as a analyst firm and will be our most expansive as we tackle many emerging areas and industries. Yes, we have come an awfully long way since the days people thought we “only covered BPO”: Click to Enlarge The analyst industry’s most ambitious 2016 research agenda tackles the continuum from legacy operations […]
Posted in Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, procurement, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on October 19, 2015
Anyone who knows me well has seen how hard we’ve been pressing the importance of security and trust in a global services delivery environment, since we founded HfS. In short, we’re moving into a world where reactive fixes to security breaches is a sure-fire recipe for disaster. Savvy enterprises simply have to deploy proactive, holistic […]
Posted in Business | Tagged Accenture, Analytics and Big Data, AT&T, Atos, Business Process Outsourcing (BPO), Cloud Computing, cognizant, Dell, digital, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, fred mcclimans, fujitsu, Global Business Services, hcl, HfS Blueprint, HfS Blueprint Results, HfSResearch.com Homepage, hp, hpe, IaaS and BPaaS, ibm, IT Outsourcing / IT Services, IT security, Knowledge Process Outsourcing & Analytics, leidos, mobility, PaaS, procurement, Robotic Process Automation, SaaS, security, Security and Risk, Sourcing Change Management, Tech Mahindra, The As-a-Service Economy, trust as-a-service, unisys, wipro
By Phil Fersht on August 9, 2015
When we coined the term “The As-a-Service Economy” a year ago (remember our famous Ten Tenets post), we never quite anticipated we were helping define the future model the services industry would adopt for business, technology and operational service delivery. As-a-Service replaces Outsourcing We’ve perennially debated the (toxic) term “outsourcing”, long vilified as the substitution of […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged 2015 As-a-Service Study, ADP, Analytics and Big Data, as a service, as-a-service economy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Design thinking, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, mobility, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things, Ultimate Software, workday
By Phil Fersht on July 2, 2015
Most of the outsourcing industry is still trying to figure out what’s possible beyond doing labor arbitrage really well – because that’s what we do. Sorry, but there I said it – we officially have an identity crisis. We’re trying to forge a new identity for ourselves and re-imagine what our careers, our services and our […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 As-a-Service Study, Analytics and Big Data, as a service, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Design thinking, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on June 24, 2015
It’s high time we brought the HfS show back to our hometown of Cambridge MA this December, where we’ll give everyone a big reality slap around the face with a wet kipper: Yes, people, it’s time to dial back the rhetoric, stop talking about fantastical things that will probably never happen, and get to the […]
Posted in Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Research, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Events, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on May 26, 2015
Moving at Warp Speed into the As-a-Service Economy? Thanks to all of you who spent a fabulous day with us in Dallas for our first HfS Working Summit, dedicated purely to a joint unravelling of how we can find a way to the As-a-Service Economy. What struck me was how quickly our industry has genuinely become focused […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, as-a-service economy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on May 8, 2015
Just a few short years after ADP introduced the basic fundamentals of Business-Process-as-a-Service to the corporate back office with its managed payroll offerings, Workday has rapidly introduced HR-as-a-Service to the corporate, world with its comprehensive HR platform suite, creating a whole new ecosystem of service providers eager to slake the Workday thirst of so many HR […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, fersht, Global Business Services, HfS, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Knowledge Process Outsourcing & Analytics, PaaS, Platform as a service, SaaS, software as a service, Talent in Sourcing, workday
