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Enterprise 2.0 and improved business performance

Enterprise 2.0 and improved business performance

By Dion Hinchcliffe on April 14, 2010

There’s been some useful and interesting discussion in the blogosphere recently about collaborative social tools and their potential to improve business performance. Especially good takes have come from Hutch Carpenter, Sameer Patel, Ross Dawson, and ZDNet’s own Dennis Howlett.

At the core of this discussion is this essential question: Can social tools reach the “hard numbers” part of a business enough to make a real difference?

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, collaboration, Convergence, Dennis Howlett, Enterprise 2.0, Enterprise Web 2.0, Grassroots Community, Hutch Carpenter, SaaS, social computing, social software, ZDNet

When online communities go to work

When online communities go to work

By Dion Hinchcliffe on March 22, 2010

While the debate continues on about whether consumer social networking is an effective model for how we should run our organizations in the future, one under-appreciated online phenomenon is quietly and steadily remaking the very notion of business itself.

The world of online communities has evolved with social computing to become one of the most powerful new models for getting work done. Read my exploration of “When online communities go to work.”

Posted in Featured Posts, Trends & Concepts | Tagged blogs, Business Models, Community, community management, Crowdsourcing, Customer Community, Customer Self-Service, Digital Strategy, Encouraging Unintended Uses, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, Grassroots Community, Innovation marketplace, Prediction markets, Products, Right To Remix, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Web as Platform, Wikis

Making government more open and social

Making government more open and social

By Dion Hinchcliffe on February 28, 2010

Can social tools and community-based approaches truly help our government function better and operate more efficiently? Will open access to government data create important new opportunities for citizens and increase transparency? As we’ll see, these two questions are currently top-of-mind in many public sector policy discussions this year. The questions also herald underlying forces at work in the government landscape in many countries around the world, including the United states.

Here are some of the initiatives that are taking place this year and what’s happening with Government 2.0 as 2010 begins to heat up.

Posted in Featured Posts, Trends & Concepts | Tagged Architecture of Participation, blogs, Business Models, collaboration, Collective intelligence, Community, community management, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Governance, Government 2.0, Grassroots Community, Open APIs, social computing, Social Economy, Social Media, social networking, social software, social web, Web 2.0, Web as Platform, Wikis

Ten emerging Enterprise 2.0 technologies to watch

Ten emerging Enterprise 2.0 technologies to watch

By Dion Hinchcliffe on February 22, 2010

Two significant and closely related trends in enterprise computing this year are the growth of Software-as-a-service (SaaS) and social computing. By most accounts, both are gaining ground fairly rapidly while still not being used for core business functions or mission critical applications in most large firms, at least not yet.

Here’s a breakdown of what Enterprise 2.0 technologies and products to watch this year.

Posted in Featured Posts, Technology / Software | Tagged blogs, Business Models, collaboration, Community, community management, Convergence, Customer Community, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Enterprise Wikis, Grassroots Community, Identity, LDAP, openid, Products, social computing, Social CRM, Social Economy, Social Media, social networking, social networks, social software, social web, Web 2.0, Web 2.0 Platforms, Web as Platform, Web services, Wikis | 2 Responses

Social CRM: Ground zero for Enterprise 2.0 in 2010

Social CRM: Ground zero for Enterprise 2.0 in 2010

By Dion Hinchcliffe on February 3, 2010

There’s been some debate recently on whether Social CRM is part of the broader Enterprise 2.0 story. I try to answer the question and explore some of the latest thinking on social business and how it can help transform the customer relationship for real competitive advantage.

Posted in Featured Posts, Trends & Concepts | Tagged Architecture of Participation, Business Models, collaboration, Collective intelligence, Community, community management, Customer Community, Design Patterns, Digital Strategy, Enterprise 2.0, Enterprise Web 2.0, Grassroots Community, social computing, Social CRM, Social Economy, Social Enterprise, Social Media, social networking, social software

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