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Greg Gianforte

Holding a single version of the conversation

Holding a single version of the conversation

By Phil Wainewright on November 1, 2011

Here at the RightNow EMEA conference this morning, the SaaS customer service company is presenting its vision of the future of customer experience [disclosure: RightNow paid my travel and accommodation to be here]. RightNow’s customers are typically prosperous consumer brands at the leading edge of serving today’s socially networked, iPad-toting, metropolitan consumers. Those individuals expect […]

Posted in Featured Posts, Technology / Software | Tagged Greg Gianforte, oracle, RightNow, RightNow Technologies, salesforce.com

RightNow buy opens Oracle's SaaS gambit

RightNow buy opens Oracle’s SaaS gambit

By Phil Wainewright on October 25, 2011

When Oracle announced its new Public Cloud earlier this month, it promised a “complete suite” of applications ranging across financials, human capital, supply chain, procurement, CRM and much more. At the time it seemed the applications would be from Oracle’s existing portfolio, but today a new strategy became clear. With the acquisition of early SaaS […]

Posted in Business, Featured Posts | Tagged Greg Gianforte, netsuite, oracle, RightNow, RightNow Technologies, salesforce.com, software as a service

Executive Profiles: Disruptive Tech Leaders In Social Business And Cloud Computing

Executive Profiles: Disruptive Tech Leaders In Social Business And Cloud Computing

By R "Ray" Wang on May 29, 2011

Executive Profile Series Delivers The Inside View On Disruptive Technologies Starting this week, we’ll be kicking off an on-going series of interviews with the people behind the technologies in Cloud Computing and Social Business.  The interviews should provide insightful points of view from a customer, industry, and vendor perspective.  The transcript of the 30 minute […]

Posted in Business | Tagged aaron levie, Adam Rogers, adobe, Adobe Systems, Alan F. Nugent, Alcatel-Lucent, Alistair Rennie, Aneel Bhusri, Attensity Group, Bill Jacarsuo, Bob Kelly, Box.net, Brad Smith, BunchBall, Charlie Isaacs, Clarabridge, Cloud, Cloud Computing, Danile Debow, David Bankston, David Sacks, disruptive, disruptive technologies, Disruptive technology, Ed Van Siclen, Eugene Lee, Executive Profiles, Gaurav Dhillon, Get Satisfaction, Greg Gianforte, hootsuite, Ian Hersey, ibm, INgage Networks, Intuit, Jive Software, Lithium Technologies, loic le meur, Lyle Fong, Marcel LeBrun, Michael Ni, microsoft, Moxie Software, Mzinga, netsuite, Parker Harris, Pervasive Software, Peter Lorenz, R “Ray” Wang;, R "Ray" Wang;, Radian6, Rajat Paharia, Ram Menon, Randy Guard, RightNow, RightNow Technologies, Rob Howard, Rob Tarkoff, rwang0, Ryan Holmes, Rypple, salesforce.com, sap, SAP AG, SAS Institute, seesmic, Sid Banerjee, SnapLogic, social business, Social Business Software, socialtext, Telligent, TIBCO Software, Tien Tzuo, Tom Kelly, Tony Zingale, Ultimate Software, vendor strategy, Verafirma, Wendy Lea, workday, yammer, Zach Nelson, Zuora | 1 Response

Cloud transforming the business of customer service

Cloud transforming the business of customer service

By Phil Wainewright on November 12, 2010

Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to help them harness those trends.

Posted in Technology / Software | Tagged Call centre, customer service, Greg Gianforte, liveops, RightNow, RightNow Technologies, SaaS, software as a service

RightNow spurns Oracle for NetSuite

RightNow spurns Oracle for NetSuite

By Phil Wainewright on November 4, 2010

Oracle was the loser when SaaS stalwart RightNow decided to move its financials to NetSuite OneWorld. Oracle lost the deal, says RightNow’s CEO, because it couldn’t be trusted on pricing…

Posted in Featured Posts, Technology / Software | Tagged Greg Gianforte, Larry Ellison, netsuite, oracle, RightNow, SaaS, software as a service, SuccessFactors

Sigh. CRM is NOT Dead, OK?

Sigh. CRM is NOT Dead, OK?

By Paul Greenberg on August 16, 2010

I like RightNow. I really do. I think that their CX applications and platform are genuinely very good. I think they are an innovative company that has chutzpah. Their release of the Cloud Services Agreement – a contract that can be a model for the enterprise world – is proof of that. I think that […]

Posted in Featured Posts, Trends & Concepts | Tagged CRM, customer service, gartner, Greg Gianforte, RightNow Technologies, SCRM, Social Media

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