Dude – Where’s My Customer? On Telcos, Utilities and Smart Grids. Towards a “SIM Card” for Smart Grids
We had a really solid briefing with Convergys today. The firm sells software and services to telcos and utilities for customer care and billing – it has 80k employees worldwide, 550+ clients, and $3bn in revenue. According to Greenmonk research most utilities are failing to understand the the need to put the customer right at the […]
