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Healthcare and Outsourcing

If you were too hungover to join our predictions webcast, here’s the replay

If you were too hungover to join our predictions webcast, here’s the replay

By Phil Fersht on December 20, 2011

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay.  You can also download your copy of the slides here. And if you can’t be bothered to listen to any of it, here were some of our predictions* highlights: 1. Outsourcing Providers will […]

Posted in Business | Tagged BPO, Cloud Computing, Current Affairs, ed caso, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HfS Research, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing, Outsourcing Advisors, Outsourcing Events, Outsourcing Research, Phil Fersht, procurement, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing, wells fargo

The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises

By Phil Fersht on June 17, 2011

Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience

Posted in Business, Featured Posts | Tagged BPO, Captives and Shared Services Strategies, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Research, Phil Fersht, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, State of Outsourcing 2011 Study, The Future of Outsourcing, The Industry Speaks: HfS surveys

The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?

The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?

By Phil Fersht on June 13, 2011

HfS Research’s “State of Outsourcing 2011” study of 1335 industry stakeholders, conducted with the Outsourcing Unit at the London School of Economics, points to a marked turnaround in outsourcing intentions as global economies reach a period of sustained (albeit limping) recovery. For many organizations today, clearly the short-term counter-recessionary measures have been executed through to fruition, leaving business function leaders under renewed pressure to seek out new operational strategies for driving out cost and improving global effectiveness.

Posted in Business, Featured Posts | Tagged BPO, Captives and Shared Services Strategies, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, it Services, ITO, Knowledge Process Outsourcing, Outsourcing Advisors, Outsourcing Research, Phil Fersht, procurement, Sourcing Best Practises, Sourcing Change Management, State of Outsourcing 2011 Study

It’s hard to be CSC

It’s hard to be CSC

By Phil Fersht on May 26, 2011

It’s hard to be CSC. A perennial subject of acquisition chatter, it has built in poison pills in the form of gnarly government contracts with lots of limitations on who can own them and what can be done with them. This represents a disproportionate part of their revenue when compared to their competitors.

Posted in Business | Tagged Cloud Computing, csc, Current Affairs, Enterprise Irregulars, Healthcare and Outsourcing, IT Outsourcing / IT Services, Outsourcing Vendors, The Future of Outsourcing

Are enterprises still going à la carte?  The governator samples the Accenture set menu

Are enterprises still going à la carte? The governator samples the Accenture set menu

By Phil Fersht on May 22, 2011

When I learned that I could attend Accenture’s annual industry analyst event with my fellow HfS Research colleagues, I was intrigued.

Posted in Business | Tagged BPO, Cloud Computing, Current Affairs, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HR Outsourcing, HR Strategy, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, michael salvino, Outsourcing Research, Outsourcing Vendors, Phil Fersht, SaaS, Sourcing Best Practises, The Future of Outsourcing, tony filippone | 1 Response

Cognizant: The Future of Work or the Present Forever?

Cognizant: The Future of Work or the Present Forever?

By Phil Fersht on May 17, 2011

Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.

Posted in Business | Tagged BPO, Cloud Computing, cognizant, Current Affairs, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HR Strategy, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, SaaS, social networking, Sourcing Best Practises

Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition

Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition

By Phil Fersht on April 7, 2011

So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does…

Posted in Business | Tagged BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, General Electric, Genpact, Headstrong, Healthcare and Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Locations, The Future of Outsourcing

Industry-specific analytics:  where providers can differentiate or disappoint

Industry-specific analytics: where providers can differentiate or disappoint

By Phil Fersht on February 17, 2011

As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new HfS Report, imaginatively titled Where offshore analytics is heading…

Posted in Featured Posts, Technology / Software | Tagged analytics, BPO, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, Knowledge Process Outsourcing, kpo, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing

The speculation over Genpact’s future spells crunch-time for the future of BPO

The speculation over Genpact’s future spells crunch-time for the future of BPO

By Phil Fersht on November 14, 2010

No one single provider can claim to have impacted the world of BPO with such verve and focus over the last five years, than that of Genpact. During the “boom” years of Finance and Accounting BPO adoption, between 2005 and 2008, the Gurgaon-headquartered firm aggressively pursued nearly every large deal on the table, with a […]

Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Financial Services Sourcing Strategies, General Electric, Genpact, Healthcare and Outsourcing, HfS Research, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing Vendors, procurement, The Future of Outsourcing | 2 Responses

A healthcare BPO summit… with Sumit

A healthcare BPO summit… with Sumit

By Phil Fersht on November 4, 2010

Healthcare has been on everyone’s minds in the US, in the wake of the acrimonious legislative fight and with the recent elections. And when any industry gets the squeeze, us sourcing-folk immediately think “hmmm, will they now do some outsourcing…

Posted in Business | Tagged BPO, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HR Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing Heros, Outsourcing Vendors, The Future of Outsourcing | 1 Response

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