If you were too hungover to join our predictions webcast, here’s the replay
In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here’s the replay. You can also download your copy of the slides here. And if you can’t be bothered to listen to any of it, here were some of our predictions* highlights: 1. Outsourcing Providers will […]
The undisputed facts about outsourcing, Part 4: Mid-market buyers are enjoying better outsourcing outcomes than enterprises
Outsourcing of IT and business process has always been a game for large enterprises, where well-executed large-scale employee transitions have resulted in profitable endeavors for both providers and buyers. But while the large buyers like saving the money, it’s actually mid-market sector ($1bn-$3bn revenues) which is getting a lot more out of the experience
The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?
HfS Research’s “State of Outsourcing 2011” study of 1335 industry stakeholders, conducted with the Outsourcing Unit at the London School of Economics, points to a marked turnaround in outsourcing intentions as global economies reach a period of sustained (albeit limping) recovery. For many organizations today, clearly the short-term counter-recessionary measures have been executed through to fruition, leaving business function leaders under renewed pressure to seek out new operational strategies for driving out cost and improving global effectiveness.
It’s hard to be CSC
It’s hard to be CSC. A perennial subject of acquisition chatter, it has built in poison pills in the form of gnarly government contracts with lots of limitations on who can own them and what can be done with them. This represents a disproportionate part of their revenue when compared to their competitors.
Are enterprises still going à la carte? The governator samples the Accenture set menu
When I learned that I could attend Accenture’s annual industry analyst event with my fellow HfS Research colleagues, I was intrigued.
Cognizant: The Future of Work or the Present Forever?
Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.
Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition
So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does…
Industry-specific analytics: where providers can differentiate or disappoint
As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new HfS Report, imaginatively titled Where offshore analytics is heading…
The speculation over Genpact’s future spells crunch-time for the future of BPO
No one single provider can claim to have impacted the world of BPO with such verve and focus over the last five years, than that of Genpact. During the “boom” years of Finance and Accounting BPO adoption, between 2005 and 2008, the Gurgaon-headquartered firm aggressively pursued nearly every large deal on the table, with a […]
A healthcare BPO summit… with Sumit
Healthcare has been on everyone’s minds in the US, in the wake of the acrimonious legislative fight and with the recent elections. And when any industry gets the squeeze, us sourcing-folk immediately think “hmmm, will they now do some outsourcing…
