HfS Surveys: All our Survey Posts
By Phil Fersht on May 31, 2016
RPA 1.0 is a done discussion. We know what it is, we know what it can do, we know how it can augment operations and help digitize broken processes. To this end, our brand new study on Intelligent Operations, which canvassed the dynamics of 371 global enterprises, already shows a third of them are very […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cognitive Computing, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, PaaS, Robotic Process Automation, robotics, RPA, SaaS, The As-a-Service Economy
By Phil Fersht on May 13, 2016
If someone called you “back office”, I’d imagine you’d be a little bit offended. It’s probably not much worse than being called “useless”, or “about to be automated out of existence”… But I have good news for you back-office rebels – your time spent festering in the backend of yonder is finally coming to an end. […]
Posted in Featured Posts, Technology / Software | Tagged 2016 Intelligent Ops Study, analytics, Analytics and Big Data, automation, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cognitive Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Robotic Process Automation, social networking, Sourcing Change Management, The As-a-Service Economy
By Phil Fersht on May 6, 2016
In 1588, the English dramatist John Lyly, in his Euphues and his England, wrote: “…As neere is Fancie to Beautie, as the pricke to the Rose, as the stalke to the rynde, as the earth to the roote.” In other words, “Beauty is in the eye of the Beholder”, which just about sums up how […]
Posted in Business, Featured Posts | Tagged 2016 Intelligent Ops Study, Business Process Outsourcing (BPO), Design thinking, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Advisors, Robotic Process Automation, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on April 18, 2016
When your enterprise is increasingly dependent on hiring “Millennials” with digital skills and lower wage needs, you’d better figure out a plan for creating exciting, challenging career paths, or you’re pretty much already doomed. Sadly, our Talent in BPO study from last year tells a very depressing tale when you ask BPO delivery executives what they […]
Posted in Business, Featured Posts | Tagged 2015 Talent in BPO Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, Healthcare and Outsourcing, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Knowledge Process Outsourcing & Analytics, millennials, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy |
By Phil Fersht on March 4, 2016
“Our clients come back from conferences demanding they need an Automation and a Digital strategy, with no idea what they are”, said a senior partner in a Big 4 consultancy yesterday. I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Phil Fersht, Robotic Process Automation, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on December 2, 2015
The reality of automation is hitting us at the HfS Summit for services buyers at Harvard Square this week. We anonymously polled 53 senior outsourcing relationship leads with the question “what measures would improve the outcomes and quality of their outsourcing relationship”: Click to Enlarge Last year’s buyer’s summit saw 48% polling they needed to let […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 HfS Buyers Summit, automation, BPO, business process outsourcing, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, IT Outsourcing / IT Services, Robotic Process Automation, RPA, Sourcing Change Management
By Phil Fersht on November 29, 2015
Our current in-the-field study looking at Re-architecting the Finance Function for the Digital Age (click here if you are yet to complete it) is confirming some major changes in the capabilities organizations need from their finance staff: What’s eye-opening, here, is the softening focus on analytics skills and the huge increase in the need to […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Analytics and Big Data, automation, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Change Management, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR, HR Strategy, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, robotics, Robotocs, SaaS, Sourcing Change Management, Survey: Re-architecting Finance for the Digital Age, talent, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on August 24, 2015
During Part I, we discussed the gradual simplification of cumbersome people-centric outsourcing towards technology-centric “As-a-Service” solutions, driven by need by enterprises to remove their excessive-costs and anti-competitiveness burdens inflicted by legacy processes and obsolete technology. Simply put, what worked last decade no longer works for ambitious enterprises striving to stay competitive, plus the emerging “Born in the Cloud” […]
Posted in Business, Featured Posts, Trends & Concepts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015
By Phil Fersht on August 9, 2015
When we coined the term “The As-a-Service Economy” a year ago (remember our famous Ten Tenets post), we never quite anticipated we were helping define the future model the services industry would adopt for business, technology and operational service delivery. As-a-Service replaces Outsourcing We’ve perennially debated the (toxic) term “outsourcing”, long vilified as the substitution of […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged 2015 As-a-Service Study, ADP, Analytics and Big Data, as a service, as-a-service economy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Design thinking, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, mobility, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things, Ultimate Software, workday
By Phil Fersht on July 22, 2015
If I have to read another article about Uber’s disruptive business model, I think I am going to defect to a Trappist monastery and brew very strong beer for the rest of my life… However, iet’s be honest here – who really cares about these taxi drivers being forced to improve their services, clean their cabs, clean themselves, […]
Posted in Business, Featured Posts, Trends & Concepts | Tagged Buyers' Sourcing Best Practices, Design thinking, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IaaS and BPaaS, KPMG, PaaS, Phil Fersht, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015
