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HfS Surveys: All our Survey Posts

Dallas, we have another problem:  Too many Advisors are Buying the Service Provider Hype

Dallas, we have another problem: Too many Advisors are Buying the Service Provider Hype

By Phil Fersht on February 12, 2015

We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagement

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Advisors, Value Beyond Cost Study 2015

Dallas, we have a problem: Advisors struggling to deliver “Expertise-as-a-Service”

Dallas, we have a problem: Advisors struggling to deliver “Expertise-as-a-Service”

By Phil Fersht on February 1, 2015

Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG, mobility, Outsourcing, Outsourcing Advisors, Phil Fersht, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015 | 1 Response

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

By Phil Fersht on January 26, 2015

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, Robotic Process Automation, SaaS, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015

Cost is the New Black:  The Overbearing Paradoxical C-Suite Imperative for 2015

Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

By Phil Fersht on January 19, 2015

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

Posted in Business, Featured Posts | Tagged Analytics and Big Data, as a service, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Global Business Services, Healthcare and Outsourcing, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, SAP SuccessFactors, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things, Value Beyond Cost Study 2015, workday

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

By Phil Fersht on January 12, 2015

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry.

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Digital Transformation, Enterprise Irregulars, HfS Research, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, mobility, Outsourcing Advisors, Phil Fersht, Robotic Process Automation, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Value Beyond Cost Study 2015

More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please – Digital is not only changing the way we work, it’s improving it

By Phil Fersht on October 6, 2014

The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, PaaS, procurement, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing

Cognizant makes the biggest bet ever by an Indian services provider. Has the services game changed forever?

Cognizant makes the biggest bet ever by an Indian services provider. Has the services game changed forever?

By Phil Fersht on September 17, 2014

Cognizant has upped the ante; now it’s time for the ambitious providers to open their war-chests

Posted in Business, Featured Posts | Tagged Accenture, Analytics and Big Data, Business Process Outsourcing (BPO), Cloud Computing, cognizant, Enterprise Irregulars, Healthcare and Outsourcing, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, IaaS and BPaaS, ibm, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, SaaS, Sourcing Change Management, trizetto

Welcome to the era of churn, where 50% of outsourcing contracts are at risk

Welcome to the era of churn, where 50% of outsourcing contracts are at risk

By Phil Fersht on September 3, 2014

We’ve been calling it for seven years now, and finally the chickens are coming home to roost for the outsourcing business:  clients are genuinely walking away from outsourcing relationships which provide mediocre value. And, while some savvy providers are sensing the defections with a few notable re-bid wins of late, many still have their heads […]

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, Talent in Sourcing

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

By Phil Fersht on August 1, 2014

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

Posted in Business, Featured Posts, Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, mobility, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The Internet of Things

Accenture makes a significant As-a-Service move by bringing together Operations, Cloud and Infrastructure

Accenture makes a significant As-a-Service move by bringing together Operations, Cloud and Infrastructure

By Phil Fersht on July 21, 2014

The services world has already started to change – and those who are only just realizing this may already be too late

Posted in Business, Featured Posts | Tagged Accenture, BPaaS, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Mike salvino, operations, PaaS, SaaS, Sourcing Change Management, Talent in Sourcing

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