HfS Surveys: All our Survey Posts
By Phil Fersht on June 30, 2014
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services
Posted in Featured Posts, Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, digital, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, SaaS, Sourcing Change Management, Talent in Sourcing
By Phil Fersht on June 25, 2014
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice.
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2011, HfS Surveys: State of Outsourcing 2014, HfS Surveys: State of the Outsourcing 2013, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing |
By Phil Fersht on May 29, 2014
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Research, PaaS, procurement, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on May 27, 2014
Our industry has started to lose the plot with the amount of buzz terms spewing around
Posted in Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, Robotic Process Automation, SMAC and Big Data, The Future of Outsourcing |
By Phil Fersht on April 30, 2014
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on March 19, 2014
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes
Posted in Business, Featured Posts | Tagged Accenture, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Charles Sutherland, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing and Technology, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on March 5, 2014
Even back in ’79 the world was already beginning to zone in on the power of automation
Posted in Featured Posts, Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, HfS Surveys: All our Survey Posts, HfS Surveys: Innovation in BPO, HfS Surveys: Technology in BPO 2014, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, mobility, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Research, PaaS, SaaS, SMAC and Big Data, social networking, Sourcing Change Management, The Future of Outsourcing
By Phil Fersht on February 18, 2014
Our new “Technology in BPO” study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: Technology in BPO 2014, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Research, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing
By Phil Fersht on January 12, 2014
While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients’ organizations), we believe they are missing the big picture
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Enterprise Irregulars, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Research, SMAC and Big Data, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on December 30, 2013
In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes
Posted in Business, Featured Posts | Tagged 2014 Predictions, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, GBS 2013 Study, Global Business Services, HfS Surveys: All our Survey Posts, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, KPMG LLP, Outsourcing Advisors, Outsourcing Research, PaaS, procurement, SaaS, SMAC and Big Data, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The Future of Outsourcing
