Why some providers are grimly hanging onto the labor-arbitrage model
A new breed of provider has to emerge, which can disrupt the legacy labor-based model
Accenture makes a significant As-a-Service move by bringing together Operations, Cloud and Infrastructure
The services world has already started to change – and those who are only just realizing this may already be too late
Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes
Automation killed the gamification star
Even back in ’79 the world was already beginning to zone in on the power of automation
BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes
Our new “Technology in BPO” study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition
