By Vinnie Mirchandani on June 10, 2016
Five years ago, I heard Jeff Immelt, CEO of GE use the term Industrial Internet of locomotives, wind turbines, aircraft engine and MRI scanners to differentiate from the Consumer Web that Apple. Google, Microsoft, Amazon and others have made part of our daily lives. GE has since inspired many of its customers and even those […]
Posted in Featured Posts, Trends & Concepts | Tagged cognizant, Industry Commentary, Infosys, Offshoring (TCS, wipro
By Phil Fersht on May 3, 2016
Our latest research into intelligent operations reveals a customer first strategy is the biggest driver for C-Suite leaders today, so where more important to focus than what’s going on at the call center? Has there ever been a more compelling time for call center service providers to step up and prove to their clients they can […]
Posted in Technology / Software | Tagged Aegis, Alorica, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, concentrix, Conduit Global, Contact Center and Omni-Channel, Convergys, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, EXL, hcl, HfS Blueprint, HfS Blueprint Results, HfSResearch.com Homepage, hgs, hpe, HR Strategy, IBEX Global, Infosys, Melissa O'Brien, Robotic Process Automation, Security and Risk, Sitel, Sutherland, Talent in Sourcing, Teleperformance, TeleTech, The As-a-Service Economy, Webhelp, WNS, Xerox
By Phil Fersht on October 5, 2015
The silicon valley giants are not satisfied with embedding themselves into your phones and laptops – now they are looking to connect up our cars, bank accounts, air conditioning systems, washing machines, even our hair dryers (OK, maybe not hairdryers just yet)… They want to manage data tied to your whole life, not just your computing […]
Posted in Business, Featured Posts | Tagged Accenture, Analytics and Big Data, Atos, Business Process Outsourcing (BPO), Charles Sutherland, cognizant, Digital Transformation, Enterprise Irregulars, Harman, HfS Blueprint Results, HfSResearch.com Homepage, ibm, Infosys, Internet of Things, IoT, IT Outsourcing / IT Services, TCS, Tech Mahindra, The As-a-Service Economy, The Internet of Things
By Phil Fersht on September 22, 2015
We’ve been a having a great time helping the Nasscom team pull together this year’s BPM Summit agenda and speaker lineup. And how could you fail with the theme “The Emerging Digital Economy: Thrive, Survive or Die”? So get over to Bangalore this Thursday and Friday where you can mingle with the HfS team, a whole […]
Posted in Business | Tagged Business Process Outsourcing (BPO), Genpact, Infosys, NASSCOM, nasscombpm, TCS, wipro
By R "Ray" Wang on August 24, 2015
New Ai Ki Dō Service Offerings Provide A High Potential Path To Growth For Clients On August 20th, 2015, Infosys announced a set of new service offerings to help organizations jump start growth. Organized into three areas and named Ai Ki Dō, the approach addresses design driven initiatives, knowledge based IT, and platforms. Here’s […]
Posted in Business, Featured Posts | Tagged 2015, AiKiDo, Apps Strategy, CDO, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief Sales Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, Cloud Platform, CMO, co creation, co-innovation, Constellation Research, Customer Experience, customer experience management, Data to Decisions, Design thinking, Digital Business, Digital Transformation, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Infosys, Infosys Technologies Ltd., it Services, IT services firms, marketing, Marketing Automation, Maxymiser, mergers, Mergers And Acquisitions, News Analysis, next generation, Next generation apps, procurement, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By Phil Fersht on August 6, 2015
The lifeblood of the IT outsourcing industry has always been application testing – it’s not sexy, but it’s a huge portion of ITO spending – and massively important to the revenues of the major ITOs. And while much of the traditional app testing market is commoditizing, with advances in remote management and automation, the proliferation […]
Posted in Featured Posts, Technology / Software | Tagged Accenture, Analytics and Big Data, application testing, Atos, Buyers' Sourcing Best Practices, Capgemini, cgi, Ciber, cognizant, csc, Dell, Enterprise Irregulars, hcl, HfS Blueprint Results, HfSResearch.com Homepage, hp, IaaS and BPaaS, igate, Infosys, IT Outsourcing / IT Services, mobility, NTT Data, PaaS, Robotic Process Automation, SaaS, Syntel, TCS, Tech Mahindra, The As-a-Service Economy, tom reuner, unisys, Virtusa, wipro
By R "Ray" Wang on August 5, 2015
Constellation’s analysis of Sikka and his executive team’s first year shows significant progress in not only the structural transformation, but also the market perception of Infosys.
Posted in Business, Featured Posts | Tagged @vsikka, Apps Strategy, BPO, business process outsourcing, CEO, Chief executive officer, CIO, Cloud, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, India, Indian IT Services Firms, Infosys, Infosys Technologies Ltd., it Services, IT services firms, IT Strategy, N R Narayana Murthy, News Analysis, R "Ray" Wang;, rwang0, sap, Software Insider, SoftwareInsider, vendor strategy, Vishal Sikka
By Phil Fersht on July 24, 2015
Infosys CEO Vishal Sikka talks to HfS on his first year in charge So… one year into the new job and Infosys’ Vishal Sikka has managed to perform a task noone thought possible. He’s dragged a once-famous Indian-heritage IT services firm – kicking and screaming – out of a maddening tailspin into that dark sinkhole […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Cloud Computing, Design thinking, Digital Transformation, Enterprise Irregulars, HfS Research, HfSResearch.com Homepage, HR Strategy, Infosys, IT Outsourcing / IT Services, Outsourcing Heros, Phil Fersht, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, Vishal Sikka
By Phil Fersht on July 9, 2015
Two CEOs clearly up to no good… Genpact’s Tiger Tyagarajan (left) and Infosys’ Vishal Sikka (right) One of the great things about HfS is the fact we never partake in gossip or idle speculation. So let’s change “never” to “rarely”… I was happening to be Uber-ing myself aimlessly around the streets of San Francisco last week […]
Posted in Business, Featured Posts | Tagged #Crazymergerideas, Analytics and Big Data, Business Process Outsourcing (BPO), Design thinking, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Genpact, HfSResearch.com Homepage, IaaS and BPaaS, Infosys, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Heros, PaaS, procurement, Robotic Process Automation, SaaS, social networking, The As-a-Service Economy
By Basab Pradhan on November 14, 2014
Why is Big Data big? Obviously not because someone invented a new statistical method of data analysis that can explain everything. It’s because there is a lot more data spewing out of business processes where there were none before. The questions haven’t changed – as a business manager I still want to know how to […]
Posted in Featured Posts, Technology / Software | Tagged Amazon Web Services, Apache Hadoop, Artificial intelligence, Attunity, Big Data, Cloud Computing, Infosys, Offshore Services, technology
Big Brains focused on Big Things
By Vinnie Mirchandani on June 10, 2016
Five years ago, I heard Jeff Immelt, CEO of GE use the term Industrial Internet of locomotives, wind turbines, aircraft engine and MRI scanners to differentiate from the Consumer Web that Apple. Google, Microsoft, Amazon and others have made part of our daily lives. GE has since inspired many of its customers and even those […]
Posted in Featured Posts, Trends & Concepts | Tagged cognizant, Industry Commentary, Infosys, Offshoring (TCS, wipro