By R "Ray" Wang on September 10, 2012
Global outsourcing and Bangalore Infotech bellwether Infosys (NASDAQ:INFY), announced its agreement to purchase Zurich-based Lodestone Management Consultancy for $350M. A quick analysis of the news reveals: Infosys strengthens its EMEA and SAP presence. Lodestone brings 850 employees which 750 are front line delivery personnel. 200 clients. Lodestone’s 200 clients span industries such as life […]
Posted in Business | Tagged acquisition, acquisitions, Business process, business process improvement, business process outsourcing, business process transformation, business solutions, Cloud BPO, Constellation Research, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, Infosys, Infosys Technologies Ltd., it Services, IT services firms, Lodestone, mergers, Mergers And Acquisitions, News Analysis, Outsourcing, R "Ray" Wang;, rwang0, sap, Software Insider, SoftwareInsider, vendor strategy
By Phil Fersht on August 3, 2012
Having petty stories, like this Infosys visa issue, being blown up in the media is only causing negative emotions and xenophobia to be stirred up needlessly in this year’s political melting-pot. We operate in a global business climate these days, in case anyone hasn’t noticed… it’s time to embrace and compete, not resist and fall further behind.
Posted in Business, Featured Posts | Tagged B-1, b1, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, Immigration, Infosys, IT Outsourcing / IT Services, ITO, offshoring, Outsourcing and Politics, Outsourcing Vendors, Politics, Visa | 2 Responses
By Phil Fersht on May 9, 2012
Phil Fersht interviews Basab Pradan and Gaurav Rastogi on their new book “Offshore: India’s Services Juggernaut”
Posted in Business | Tagged basab pradhan, Business Process Outsourcing (BPO), Enterprise Irregulars, gaurav rastogi, Infosys, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Heros, Outsourcing Vendors, Sourcing Locations, Sustainabiity & Corporate Social Responsibility
By Phil Fersht on December 21, 2011
InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.
Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, fersht, HfS, Infosys, InfosysBPO, Outsourcing Vendors, Portland, procurement, Sourcing Locations
By Phil Fersht on November 21, 2011
InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years’ ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm’s approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.
Posted in Business, Featured Posts | Tagged BPO, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, HR Outsourcing, Industry-specific Outsourcing, Infosys, InfosysBPO, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Events, Outsourcing Vendors, Phil Fersht, procurement, The Future of Outsourcing
By Basab Pradhan on August 20, 2011
Yesterday, N R Narayana Murthy retired from Infosys. In a touching farewell in Bangalore, friends and colleagues, present and past, bade him goodbye. There were breaking voices amongst the speakers and moist eyes in the audience. It was a great send-off for a great leader. To Indians, everywhere, Narayana Murthy, means something special. For those […]
By R "Ray" Wang on February 7, 2011
Disruptive Technologies Remain Top Of Mind Among Business Technology Leaders It’s always a privilege and a pleasure to reach out to clients and prospects around the world. For those tracking my location, I’ve been in London, San Francisco, and Mumbai over the past 9 days. The conversations have ranged from social business and enterprise 2.0 […]
Posted in Business | Tagged 3PM, Accenture, Cloud, deloitte, Deloitte Consulting, disruptive, disruptive tech, disruptive technologies, ecosystem, HCL Technologies, ibm, India, Infosys, innovation, Mahindra Satyam, Monday's Musings, Monday’s Musings, NASSCOM, PaaS, R “Ray” Wang;, R "Ray" Wang;, rwang0, SaaS, strategic advisor, System Integrators, Tata Consulting Services, TCS, Third Party Maintenance, Thought Leadership, vendor strategy, wipro | 3 Responses
By Basab Pradhan on December 27, 2010
In August Congress passed a bill to fund enhanced border security which is now Public Law 111-230. The funding for this bill was achieved by increasing the visa fees for H-1B and L-1 visas by $2,000. The fees apply selectively to companies who employ more than 50 employees in the US and if 50% or […]
Infosys: On and Offshore, Long-Time Procurement BPO Contender Ups the Spend Management Game (Part 1)
By Jason Busch on December 17, 2010
In recent years, many Indian-based procurement BPO providers have made significant strides in building a global value proposition that extends beyond labor cost arbitrage. Some firms have been more successful than others, even tho…
By Phil Fersht on October 26, 2010
In the final chapter of our interview with Infosys COO Ritesh Indnani, he elaborates on communication and interaction, and how our industry can rapidly improve collaboration through social media.