A trade war in the cloud?
So far, the trade war is limited to actions and reactions related to durable things that trade throughout the global economy—cars, steel, and aluminum for instance. Add bourbon and Harleys for good measure. But will that remain the battleground or should we expect greater contentiousness around services, specifically software as a service and CRM […]
Insurance technology: is this very conservative industry finally ready for its close-up?
I’ve worked with insurance clients for a long time, first helping them with automation in their underwriting, policy administration and claims processes, and now helping them with digital transformation to create new business models and platforms. One thing that has always struck me is how behind the time most insurance companies are: usually old companies […]
Insurance case management: SoluSoft and OpenText
It’s the last session of the last morning at OpenText Enterprise World 2017 — so might be my last post from here if I skip out on the one session that I have bookmarked for late this afternoon — and I’m sitting in on Mike Kremer of OpenText and Kiran Thakrar of SoluSoft showing SoluSoft’s Active Client Management […]
Case management in insurance
I recently wrote a paper on how case management technology can be used in insurance claims processing, sponsored by DST (but not about their products specifically). From the paper overview: Claims processing is a core business capability within every insurance company, yet it is often one of the most inefficient and risky processes. From the […]
Research: Spotlight on social media risk management
A new report by Altimeter Group sheds light on the importance of risk management as applied to social media.
Scary Technology (#1) – Tech that should irk you
Halloween is just around the corner and there’s some scary technology out there. In this first of three posts, see how insidious some of this activity really is………
New HfS Market Landscape: Is insurance BPO ready to grow up?
The global insurance industry faces a challenging and unprecedented market environment; insurance premiums are falling, and insurance firms’ profitability is nowhere near the pre-recession era. Added to this, insurers in the US and Europe need to battl…
Risk Pools and Healthcare Reform
The fundamental challenge the health insurance, or any insurance business for that matter, faces is how to blend risk pools so that the customers who consume few services pay for those who consume many services.
In other words, my premiums will go down because healthy young people who currently get by without insurance will […]
Industry Week: Building Awareness Around Supply Risk
I know I sometimes sound like a broken RSS record when it
comes to preaching the benefits of supply risk management, but I’d wager
that the vast majority of non-procurement executives and line managers
are still not prepared to tackle the is…
